Member Support Specialist

Five Star Solutions

Member Support Specialist acting as first contact for customer inquiries. Handling communications via phone, text, and email while ensuring a positive experience.

Posted 6/4/2026full-timeRemote • Alabama • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound phone calls professionally and efficiently.
Respond to customer inquiries via text, email, and other communication channels.
Create, update, and manage customer cases within company systems.
Document all interactions accurately and completely.
Resolve routine customer issues and inquiries at first contact whenever possible.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Maintain accurate records and ensure data integrity.
Monitor open cases and follow up as needed to ensure timely resolution.
Meet quality, productivity, and service-level expectations.
Collaborate with internal teams to resolve customer concerns.
Provide a positive, empathetic, and professional customer experience.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Five Star Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B 🏢 Enterprise B2B
Enterprise Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions. Member Support Specialist Job not on LinkedIn 🔥 1 hour ago 🏈 Alabama – Remote 💵 $14 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle inbound and outbound phone calls professionally and efficiently.
Respond to customer inquiries via text, email, and other communication channels.
Create, update, and manage customer cases within company systems.
Document all interactions accurately and completely.
Resolve routine customer issues and inquiries at first contact whenever possible.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Maintain accurate records and ensure data integrity.
Monitor open cases and follow up as needed to ensure timely resolution.
Meet quality, productivity, and service-level expectations.
Collaborate with internal teams to resolve customer concerns.
Provide a positive, empathetic, and professional customer experience. 🎯 Requirements
High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Support Specialist 🔥 7 hours ago Ticketmaster 10,000+ employees 🛍️ eCommerce ⚽ Sports Website LinkedIn All Job Openings Client Support Specialist at Ticketmaster providing operational support for ticketing systems and maintaining client relationships. Focused on service level agreements and technical support troubleshooting. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Client Support Specialist 🔥 8 hours ago Live Nation Entertainment 10,000+ employees 📱 Media Website LinkedIn All Job Openings Client Support Specialist developing relationships with clients to support their use of Ticketmaster systems. Providing excellent service and resolving issues related to ticketing products and platforms. 🇺🇸 United States – Remote 💰 Post-IPO Debt on 2023-01 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative 🔥 8 hours ago InteLogix 5001 - 10000 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Customer Service Representative solving customer inquiries regarding electric and gas services. Providing excellent customer support and ensuring high satisfaction levels via phone interactions. 🇺🇸 United States – Remote 💵 $16 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Resolution Associate 🔥 14 hours ago TP ICAP 5001 - 10000 Website LinkedIn All Job Openings Customer Care Resolution Associate providing exceptional service for a leading window covering company. Fielding inquiries and managing customer case resolutions while delivering consistent results. 🇺🇸 United States – Remote 💵 $18 - $19 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Healthcare Software Support Representative 🔥 15 hours ago Nextech Systems 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Product Support Representative for Nextech, providing software support and resolving customer inquiries across various platforms. Ensures compliance with regulations while maintaining customer satisfaction. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencecase managementdata entryCRM systemscustomer support systems

Soft Skills

verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship-buildingattention to detailorganizational skillstime-managementempathyteam collaboration

Certifications

high school diploma