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Member Support Specialist
Five Star SolutionsMember Support Specialist serving as the first point of contact for clients and customers. Handling inbound/outbound calls and managing customer cases for an outstanding experience.
About the role
Key responsibilities & impact- Serve as the first point of contact for members, clients, or customers.
- Handle inbound and outbound calls, responding to text messages and emails.
- Manage case work and document interactions accurately.
- Ensure a positive customer experience.
- Resolve routine customer issues at first contact whenever possible.
- Escalate complex issues to the appropriate team when necessary.
- Follow established processes, workflows, and compliance requirements.
- Maintain accurate records and ensure data integrity.
- Monitor open cases and follow up as needed.
Requirements
What you’ll need- High school diploma or equivalent.
- Minimum 1 year of customer service, call center, support, or case management experience preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills.
- Strong interpersonal and relationship-building abilities.
- Ability to communicate clearly, professionally, and empathetically.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency with CRM, case management, or customer support systems.
- Basic computer and data-entry skills.
Benefits
Comp & perks- Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
- Benefit eligible 1st of month after 60 days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencecase managementdata entrydocument management
Soft Skills
verbal communicationwritten communicationactive listeninginterpersonal skillsrelationship-buildingattention to detailorganizational skillstime-managementempathyindependence
Certifications
high school diploma