Customer Service

Five Star Solutions

Customer service agents supporting J.W. Pepper, the largest US sheet music retailer.

Posted 5/28/2026full-timeRemote • Wyoming • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
Manage large amounts of inbound calls in a timely manner
Able to work without a script and maintain call control
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Identify upsell/cross-sell opportunities
Actively participate in efforts to support customer satisfaction and maintain quality
Skillfully change from one task to another without loss of efficiency or composure
Ability to multi-task using multiple system pending the clients working environment
Successfully complete all training sessions
Effectively communicate with patience and understanding
Remain positive and professional in all customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
Perform other duties as assigned*

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Previous experience using Outlook, Word & Excel preferred
Knowledge of CRM systems a plus
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be at least 18 years of age
A background check and drug screen applicable with state and federal laws is required
Must be able to speak, read, write and understand English

Benefits

Comp & perks

Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecustomer supportcall center experienceCRM systemstechnical savvyMicrosoft OutlookMicrosoft WordMicrosoft Excelmulti-taskingactive listening

Soft Skills

communicationpatienceunderstandingflexibilityinitiativeresponsibilityconfidentialityprofessionalismcomposurequick learner

Certifications

high school diplomaGED