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Customer Service
Five Star SolutionsCustomer service agents supporting J.W. Pepper, the largest US sheet music retailer.
About the role
Key responsibilities & impact- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Requirements
What you’ll need- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Benefits
Comp & perks- Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)
- Shift differential (extra $1/hr nights & wkds)
- Must be available to work on the first and last business day of each month
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecustomer supportcall center experiencebasic computer skills
Soft Skills
communication skillsactive listeningflexibilitypunctualityprofessionalismindependenceefficiencycomposurequick learner