Five Star Solutions

Patient Billing Representative

Five Star Solutions

full-time

Posted on:

Location Type: Remote

Location: Alabama • Florida • United States

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Salary

💰 $14 per hour

About the role

  • Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support.
  • Process and accurately document patient payment plans.
  • Verify and update insurance information.
  • Educate patients on billing concepts, statements, insurance coverage, and payment options.
  • Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems.
  • Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA.
  • Support a positive patient experience with every interaction.
  • Interpret and explain claim notes to patients.
  • Verify and audit insurance information for completeness and accuracy

Requirements

  • Experience in a call center, healthcare billing, or patient support environment preferred.
  • Strong communication and problem‑solving skills.
  • Ability to work with confidential information while maintaining compliance standards.
  • Comfort using EMR, CRM, and related systems.
  • High attention to detail and a patient‑first mindset.
  • Problem-solving and transaction accuracy.
  • Adaptability to evolving billing systems and standards.
  • Organized, self-motivated, and team-oriented.
Benefits
  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
  • Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri
  • Paid Training - typically 2 weeks from 9:00am-5:30pm (EST)
  • Status - Full Time / 40 hours per week
  • Equipment will be shipped to you for full time employees.
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient billingpayment plansinsurance verificationclaim interpretationtransaction accuracy
Soft Skills
communicationproblem-solvingattention to detailadaptabilityorganizationself-motivationteam-orientedempathy