Application Development Team Lead, ServiceNow

Fisher Investments

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States • Florida

✨ AI Apply

Senior

ITSMServiceNowSOAP

About the role

Lead the design and optimization of the ServiceNow platform, ensuring it aligns with business needs and industry best practices
Manage a team of engineers, program and project managers, and analysts, fostering a high-performance culture
Define and execute a platform roadmap, ensuring scalability, performance, and compliance
Lead business process, architecture and solution design activities
Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM
Drive platform upgrades, ensuring security, stability, and adherence to enterprise standards
Collaborate and communicate with business leaders and stakeholders to develop solutions that deliver measurable business impact
Develop and deliver communications on applications and projects to business sponsors, solution developers, and infrastructure engineers
Establish governance and best practices to optimize platform efficiency and adoption
Provide technical guidance for configuring, customizing, and developing on ServiceNow
Allocate work and manage the team, including hiring, development, completion of performance reviews, and terminations if necessary
Stay ahead of the latest ServiceNow trends and best practices, integrating innovative solutions

10+ years of application development and management experience
5+ years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, GRC, and TPRM
Strong communication skills, with the ability to present technical concepts to stakeholders and executives
Broad technology experience throughout systems development lifecycle, and various areas of technology architecture (infrastructure, application architecture, data architecture, and integrations)
Experience managing development teams of 7+ members to deploy high-quality application solutions on predictable timelines
Leadership experience, including mentoring and managing technical teams to design, build and support technical solutions
Ability to drive complex large-scale projects while meeting deadlines and business objectives using waterfall, Agile, Scrum, or Kanban project methodologies
Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations
Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes
Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes
Experience in financial services and preferably the wealth management industry, and the processes and constraints inherent in a regulated industry
ServiceNow and ITIL certifications