ServiceNow

• Lead the design and optimization of the ServiceNow platform, ensuring it aligns with business needs and industry best practices
• Manage a team of engineers, program and project managers, and analysts, fostering a high-performance culture
• Define and execute a platform roadmap, ensuring scalability, performance, and compliance
• Lead business process, architecture and solution design activities
• Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM
• Drive platform upgrades, ensuring security, stability, and adherence to enterprise standards
• Collaborate and communicate with business leaders and stakeholders to develop solutions that deliver measurable business impact
• Develop and deliver communications on applications and projects to business sponsors, solution developers, and infrastructure engineers
• Establish governance and best practices to optimize platform efficiency and adoption
• Provide technical guidance for configuring, customizing, and developing on ServiceNow
• Allocate work and manage the team, including hiring, development, completion of performance reviews, and terminations if necessary
• Stay ahead of the latest ServiceNow trends and best practices, integrating innovative solutions

Application Development Team Lead, ServiceNow

ServiceNow Developer – SME

ServiceNow IRM/GRC Developer – Admin

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior Software Engineer – ServiceNow

Senior ServiceNow SAM Developer