First Citizens Bank

Collections

• Work on change management initiatives and strategic/data analytics work streams.
• Be part of a dynamic team with interesting projects.
• Accountabilities can include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project designed to improve a specific process or solve a problem that you will present at the close of the internship.
• Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship.

Corporate Intern – Deposit & Payment Operations, Collections

Sales

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Floating between multiple locations
• Participating in virtual professional development sessions
• Complying with all regulations, bank policies, procedures, and delegated authorities

Seasonal Sales and Service Representative

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Floating between multiple locations
• Participating in 1 to 2 virtual professional development sessions

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Float between multiple locations
• Participate in 1 to 2 virtual professional development sessions
• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; take prompt actions to address immediate needs.
• Look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to personal interactions and customer transactions.
• Complete required training by established deadlines.
• Perform general office management duties as assigned.

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• This position will float between multiple locations
• Participate in 1 to 2 virtual professional development sessions

Seasonal Sales & Service Representative

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Floating between multiple locations
• Participating in virtual professional development sessions

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Float between multiple locations
• Participate in 1 to 2 virtual professional development sessions