Bulk Project Manager

First American

Bulk Project Manager onboarding mortgage loans for ServiceMac, a mortgage sub-servicing provider. Coordinating bulk transfers, project plans, clients, servicers, and internal teams through completion.

Posted 8/18/2026full-timeRemote • Iowa, North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $113,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in bulk loan onboarding processes and mortgage servicing, with a strong focus on client relationship management and effective communication across various teams. Proficient in project planning and execution, ensuring successful transfer activities and adherence to best practices.

Highest-signal resume keywords

Bulk Loan OnboardingMortgage ServicingProject ManagementCustomer ServiceInternal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningMortgage Servicing TransfersClient Relationship ManagementTechnical Information TranslationOperating Systems Knowledge

Soft Skills

LeadershipInterpersonal SkillsTeamworkSelf-MotivatedConsensus Building

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Bulk ProceduresTransfer InstructionsLessons LearnedCustomer Service LifecycleField Concepts and Practices

About the role

Key responsibilities & impact

Drive effective bulk loan onboarding processes
Build and sustain client relationships
Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities
Conduct online meetings and conference calls to set expectations, establish timelines, address concerns, and ensure follow-up
Create and maintain project plans with completed activities
Communicate accurately with internal teams, external partners, clients, management, and impacted groups
Provide professional customer service throughout the project lifecycle
Conduct post-onboarding Lessons Learned exercises and identify new best practices
Update and maintain Bulk Procedures and Transfer Instructions

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
4+ years of directly related experience
Leadership skills with ability to build consensus among disparate groups
Ability to manage multiple clients and projects/tasks simultaneously
Strong customer service skills
Strong internal communication skills and ability to work with various departments
Strong background in Mortgage Servicing, specifically Transfers of Servicing
Strong knowledge of department operating systems/applications and integrated software/applications
Familiarity with the field’s concepts, practices, and procedures
Strong interpersonal, relationship-building, and teamwork skills
Ability to translate technical information to a nontechnical audience
Self-motivated; self-starter
Proficient in Microsoft Word, Excel, and PowerPoint
Successful completion of a background check and credit check, where permitted by applicable law

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment
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