Loan Servicing Specialist – Bankruptcy

First American

Loan Servicing Specialist ensuring compliance in bankruptcy processes for mortgage accounts. Managing interactions with various stakeholders while adhering to state and federal regulations.

Posted 7/10/2026full-timeRemote • Iowa, North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $31 per hourWebsite

About the role

Key responsibilities & impact

Service mortgage accounts to ensure all bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
Conduct a complete review of files to ensure all bankruptcy time frames have been met
Manage bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with bankruptcy
Monitor activities by reviewing bankruptcy proceedings, records, and time frames, in addition to working all system/database activities throughout the bankruptcy process
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Audit accounts for expense compliance and ensure proper application to system of record
Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Manage exception reporting used as key controls for minimizing risk

Requirements

What you’ll need

High School diploma or equivalent
3+ years of directly related experience
Working knowledge of fundamental concepts, practices and procedures of department
Good verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
GSE and Government experience preferred
System of Record experience preferred
Working knowledge of computer software programs to include Windows, Microsoft Word, Excel, Internet and Microsoft Outlook experience preferred

Benefits

Comp & perks

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Bankruptcy ProcessingFile ReviewExpense Compliance AuditingResearch on LoansException Reporting

Soft Skills

Communication SkillsFollow-Up Diligence