Senior Business Process Owner

First American

Business Process Owner responsible for optimizing title insurance operational workflows. Focusing on process improvement and collaboration with cross-functional teams at First American.

Posted 5/21/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $97,700 - $130,300 per yearWebsite

About the role

Key responsibilities & impact

Own and evolve enterprise-critical process domains within the title insurance lifecycle
Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows
Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams
Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes
Develop, maintain, and govern standardized process documentation to ensure consistency, scalability, compliance, and sustained adoption
Embed compliance and regulatory requirements into all process design
Act as a final decision-maker for process design standards within assigned domains
Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized workflows

Requirements

What you’ll need

8+ years of progressive experience in the functional area
Bachelor's degree in business administration or related field preferred
Deep and detailed understanding of functional area operations and processes
Demonstrated experience in process analysis, workflow design, and leading process improvement initiatives
Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms)
Excellent analytical, communication, and process documentation skills
Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment
Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms)
Demonstrated digital mindset with a high degree of adaptability

Benefits

Comp & perks

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process analysisworkflow designprocess improvementprocess mappingdata analysisroot cause analysisperformance measurementcompliance designdigital solutions

Soft Skills

analytical skillscommunication skillsorganizational skillsleadershipadaptabilitycollaborationdecision-makingstakeholder managementmulti-tasking

Certifications

Bachelor's degree in business administration