Program Manager, AI Adoption & Enablement

First American

Program Manager focusing on AI Adoption and Enablement in Lender Division at First American. Responsible for driving employee engagement and operational excellence with AI tools.

Posted 5/21/2026full-timeRemote • Florida, Illinois, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $112,400 - $149,800 per yearWebsite

About the role

Key responsibilities & impact

Lead employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division
Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders
Coordinate AI enablement programs, employee engagement efforts, onboarding activities, and communications
Partner with operational and business leaders to identify opportunities for AI adoption
Support development and distribution of AI training materials, internal documentation, FAQs, and best practices
Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities.
Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines
Promote a culture of innovation, continuous learning, and AI-enabled operational excellence
Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams
Track timelines, deliverables, risks, dependencies, action items, and adoption milestones
Facilitate meetings, stakeholder communications, project updates, and follow-up activities
Maintain project documentation, implementation plans, governance workflows, and operational readiness materials
Support organizational change management activities associated with AI implementation.

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Communications, Marketing, Organizational Development, Project Management, or related field
3–6+ years of experience in program management, employee enablement, operational coordination, change management, training coordination, or related roles
Experience coordinating cross-functional initiatives involving multiple business stakeholders
Strong communication, organizational, facilitation, and stakeholder management skills
Experience supporting organizational change initiatives, training efforts, or employee engagement programs
Ability to manage multiple priorities and adapt in a fast-paced environment
Strong attention to detail, follow-through, and operational coordination skills.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementchange managementemployee enablementtraining coordinationoperational coordinationAI enablementAI training materials developmentproject documentationgovernance workflowsoperational readiness

Soft Skills

communicationorganizational skillsfacilitationstakeholder managementattention to detailfollow-throughadaptabilityinnovationcontinuous learningemployee engagement

Certifications

Bachelor’s degree