Product Strategy Director

First American

Product Strategy Director leading operational AI initiatives for First American's Mortgage Solutions. Driving strategic innovation and collaboration across various teams for product development and operational transformation.

Posted 5/21/2026full-timeRemote • California, Illinois, North Dakota, Oklahoma, South Dakota • 🇺🇸 United StatesLead💰 $170,900 - $227,900 per yearWebsite

About the role

Key responsibilities & impact

Lead the identification, development, and execution of operational AI initiatives and emerging external product opportunities across the Lender Division
Drive strategic innovation that improves operational efficiency, enhances customer experiences, and creates scalable revenue-generating solutions
Work closely with sales, operations, legal, marketing, compliance, and executive leadership to evaluate market opportunities, define business requirements, and oversee implementation
Identify, prioritize, and lead operational AI initiatives that improve efficiency, scalability, productivity, and customer experience
Support the implementation and operationalization of AI tools, including custom GPTs and workflow automation solutions
Develop business cases, operational frameworks, project roadmaps, success metrics, and implementation plans for AI initiatives
Identify and evaluate new external product opportunities aligned with customer needs, operational capabilities, and market demand
Gather, document, and refine business requirements from sales, operations, executive leadership, and cross-functional stakeholders

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Marketing, Communications, or related field
7–10+ years of experience leading operational strategy, product strategy, business transformation, or innovation initiatives
Experience managing cross-functional operational or product initiatives involving executive leadership, sales, operations, legal, and compliance teams
Strong business process improvement, strategic planning, and organizational management skills
Experience defining and documenting business requirements and operational workflows
Excellent communication, presentation, facilitation, and stakeholder management skills
Strong organizational skills with the ability to manage multiple high-priority initiatives simultaneously
Experience working in highly collaborative, fast-paced environments

Benefits

Comp & perks

Health insurance
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational AI initiativesworkflow automation solutionsbusiness process improvementstrategic planningbusiness transformationproduct strategyproject roadmapssuccess metricsbusiness requirementsoperational workflows

Soft Skills

communicationpresentationfacilitationstakeholder managementorganizational managementstrategic innovationcollaborationleadershipprioritizationmulti-tasking