Senior Escrow Servicing Operations Specialist

First American

Responsible for processing activities related to escrow account management at ServiceMac. Involving vendor oversight, insurance claims, and escrow account maintenance.

Posted 4/30/2026full-timeRemote • South Carolina • 🇺🇸 United StatesSenior💰 $23 - $31 per hourWebsite

About the role

Key responsibilities & impact

Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance.
Maintain escrow interest rates, process deposits and controls.
Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors.
Track activity, process documents and disbursements.
Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks.
Reconcile files.
Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements.
Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results.
Adhere to regulatory and legal requirements, including investor and state guidelines.
May assist with onboarding and training new employees.

Requirements

What you’ll need

High School diploma or equivalent
Some college preferred
2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
Strong customer service orientation
Detail orientated
Strong written, presentation and verbal communication skills
Problem solving skills
Strong organizational skills and ability to multi-task
Strong knowledge of company operating systems
Ability to understand and adhere to state and federal mortgage lending regulations

Benefits

Comp & perks

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

escrow account managementmortgage loan servicingescrow analysisvendor oversightinsurance claims processingdocument processingfile reconciliationregulatory compliancecustomer inquiry resolutionservice delivery monitoring

Soft Skills

customer service orientationdetail orientedwritten communicationpresentation skillsverbal communicationproblem solvingorganizational skillsmulti-taskingtraining and onboardingresearch skills