Senior Operations Manager

First American

Operations Senior Manager overseeing multiple teams in the Agency Division of First American. Leading operational objectives, processes, and significant projects in a diverse and inclusive workplace.

Posted 4/16/2026full-timeRemote • Florida, Louisiana, Montana • 🇺🇸 United StatesSenior💰 $97,700 - $130,300 per yearWebsite

About the role

Key responsibilities & impact

Oversees larger or multiple teams, focusing on both execution and strategy
Shapes functional direction, leads significant projects, and develops managers or supervisors within their reporting line
Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results
Manages more senior level exempt specialists and/or subordinate supervisors and managers
Has significant responsibility for developing the capabilities of senior level direct reports
Presents projects for management approval; approves overall solutions, designs and cost estimates for projects
Monitors project status to assure adherence to cost, quality and schedule
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
Approves hiring and compensation decisions
Facilitates work and problem resolution between work groups
May lead cross functional/inter-departmental projects and/or process improvement efforts
Develops long-range departmental planning and provides input to strategic planning
Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect
Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
Advanced degree preferred
7-10 years of directly related experience
5+ years demonstrated experience in a supervisory or management role
Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level
Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise
Ability to establish and maintain effective working relationships at the Senior Management level across functional groups and business units
Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals
Provides resources and creates systems to measure results
Has a good understanding of competitor, financial and industry dynamics
Actively recruits, retains and develops talent and holds employees accountable for results
Leads change, manages conflict and fosters collaboration
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
Provides others with reliable information and delivers informative and persuasive presentations
Uses good listening skills and negotiates effectively
Collaboratively engages with leaders to create, identify and implement solutions to further effectiveness of the business

Benefits

Comp & perks

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementstrategic planningperformance managementprocess improvementpolicy developmentcost estimationevaluation criteriafunctional expertiseresource allocationtalent development

Soft Skills

leadershipcommunicationrelationship buildinginfluencecollaborationconflict managementcustomer loyaltynegotiationcoachingchange management

Certifications

Bachelor's degreeAdvanced degree