Senior Operations Manager
First American
full-time
Posted on:
Location Type: Remote
Location: Florida • Louisiana • United States
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Salary
💰 $97,700 - $130,300 per year
Job Level
About the role
- Oversees larger or multiple teams, focusing on both execution and strategy
- Shapes functional direction, leads significant projects, and develops managers or supervisors within their reporting line
- Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results
- Manages more senior level exempt specialists and/or subordinate supervisors and managers
- Has significant responsibility for developing the capabilities of senior level direct reports
- Presents projects for management approval; approves overall solutions, designs and cost estimates for projects
- Monitors project status to assure adherence to cost, quality and schedule
- Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
- Approves hiring and compensation decisions
- Facilitates work and problem resolution between work groups
- May lead cross functional/inter-departmental projects and/or process improvement efforts
- Develops long-range departmental planning and provides input to strategic planning
- Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect
- Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Advanced degree preferred
- 7-10 years of directly related experience
- 5+ years demonstrated experience in a supervisory or management role
- Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level
- Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise
- Ability to establish and maintain effective working relationships at the Senior Management level across functional groups and business units
- Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
- Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals
- Provides resources and creates systems to measure results
- Has a good understanding of competitor, financial and industry dynamics
- Actively recruits, retains and develops talent and holds employees accountable for results
- Leads change, manages conflict and fosters collaboration
- Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
- Provides others with reliable information and delivers informative and persuasive presentations
- Uses good listening skills and negotiates effectively
- Collaboratively engages with leaders to create, identify and implement solutions to further effectiveness of the business
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementstrategic planningperformance managementprocess improvementpolicy developmentcost estimationevaluation criteriafunctional expertiseresource allocationtalent development
Soft Skills
leadershipcommunicationrelationship buildinginfluencecollaborationconflict managementcustomer loyaltynegotiationcoachingchange management
Certifications
Bachelor's degreeAdvanced degree