Collections Supervisor
First American
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Salary
💰 $58,400 - $77,900 per year
About the role
- Lead daily team operations by monitoring queue activity and prioritizing workload
- Gather, analyze, and report collections data
- Assist in monitoring team performance metrics, identifying trends or gaps
- Provide training, coaching, mentoring, and side-by-side support to specialists
- Review and maintain detailed account documentation
- Conduct annual performance reviews and deliver ongoing performance evaluations
- Support hiring and onboarding efforts by participating in candidate interviews
- Perform special projects, audits, or analyses as required
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 3-5 years of mortgage servicing and collections experience
- 2+ years demonstrated experience in a lead or supervisory role
- Strong understanding of collections procedures, best practices, and regulatory requirements
- Working knowledge of the U.S. Bankruptcy Code and related bankruptcy procedures and regulations
- Strong verbal and written communication skills
- Excellent time management and organizational skills
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance metricscollections proceduresregulatory requirementsU.S. Bankruptcy Codebankruptcy procedures
Soft Skills
leadershipcoachingmentoringcommunicationtime managementorganizational skills
Certifications
Bachelor's degree