Senior IP Telephony Engineer

First American

Senior IP Telephony Engineer at First American managing enterprise voice systems and transitioning to modern VoIP platforms. Responsible for enhancing reliability and security of telephony services.

Posted 4/11/2026full-timeRemote • California, Florida, New York, Texas • 🇺🇸 United StatesSenior💰 $130,450 - $142,375 per yearWebsite

Tech Stack

Tools & technologies

CloudSwitchingVoIP

About the role

Key responsibilities & impact

Own L3 escalation and root cause analysis for complex voice and contact center incidents.
Engineer and support SIP trunks, SBCs/voice gateways (e.g., CUBE, Ribbon, AudioCodes), dial plans, and carrier integrations.
Lead or materially contribute to migration efforts from legacy PBX/Avaya to modern VoIP/cloud platforms.
Design and maintain high availability and disaster recovery strategies for voice systems.
Support contact center telephony routing, time-of-day/holiday changes, and call delivery troubleshooting.
Partner with LAN/WAN teams to ensure QoS, segmentation, and real-time traffic optimization.
Implement secure voice architecture including SIP security, certificate management, and toll fraud prevention.
Interface with vendors and carriers for escalations and service changes while reducing third-party dependency.
Participate in on-call rotation and after-hours maintenance as required.

Requirements

What you’ll need

6–10+ years of progressive enterprise voice/telephony engineering experience.
Experience supporting legacy PBX/Avaya environments.
Strong hands-on SIP troubleshooting and call flow analysis (signaling and media).
Experience with SBCs and carrier SIP trunk integrations.
Strong understanding of networking fundamentals impacting VoIP (QoS, routing, switching, firewall/NAT).
CCNA required; CCNP Collaboration or Enterprise preferred (or equivalent experience).
Automation/scripting exposure (PowerShell, APIs) is a plus.

Benefits

Comp & perks

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIP troubleshootingcall flow analysisSBCscarrier SIP trunk integrationsdisaster recovery strategieshigh availability designtelephony routingnetworking fundamentalsautomationscripting

Soft Skills

root cause analysisleadershipcollaborationcommunicationproblem-solvingvendor managementteam partnershipescalation managementservice change managementon-call support

Certifications

CCNACCNP CollaborationCCNP Enterprise