First American

Default Claims Specialist

First American

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Salary

💰 $21 - $28 per hour

About the role

  • Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
  • Monitors loans to ensure required milestone(s) are met.
  • Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.
  • Must ensure acceptable quality assurance metrics are met.
  • Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
  • Follows departmental and business policies with strict adherence.
  • Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
  • Monitors vendors performance by reviewing system/database activities throughout the default process.
  • Diligently follows up on outstanding requests and telephone calls from internal and external partners.
  • Monitors exception reporting used as key controls for minimizing risk.

Requirements

  • 2+ years of Default Liquidation Claim Experience Required
  • GSE and Government Claim experience
  • ICE technology: MSP and LoanSphere Claims experience
  • Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
  • Requires attention to detail and ability to adhere to strict guidelines and procedures
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
Benefits
  • Medical, Dental and Vision Insurance
  • Company-paid Life Insurance
  • Vacation and Holiday Pay
  • 401k Retirement Plan Contribution – dollar for dollar match (up to 5%) with immediate vesting
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Default Liquidation Claim ExperienceGSE Claim ExperienceGovernment Claim ExperienceMSPLoanSphere ClaimsMicrosoft WordMicrosoft ExcelWindowsInternetMicrosoft Outlook
Soft Skills
attention to detailability to adhere to guidelineswork under pressuremeet deadlinespositive attitudecustomer serviceindependent workcoachingmotivatingleading