Strategic Customer Success Analyst

First Advantage

Strategic Customer Success Analyst supporting strategic background-screening accounts at First Advantage. Analyzing customer data, managing service requests, and driving retention and satisfaction.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and proficiency in Microsoft Office products, with a focus on customer service and relationship management. Capable of interpreting complex data and delivering timely reports while maintaining attention to detail and organizational effectiveness.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyCRM System ExperienceAnalytical SkillsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisReport ResearchTrend AnalysisService Center Ticket ManagementClient Verification Guidelines

Soft Skills

Interpersonal SkillsOrganizational SkillsProblem-Solving SkillsMultitasking AbilityAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft PowerPointMicrosoft WordMicrosoft ExcelSiebelSalesforce

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SuccessQuality ControlAccount ManagementClient RelationsService Level Agreements

About the role

Key responsibilities & impact

Act as a liaison to First Advantage's large and strategic screening accounts and internal departments including Sales, Operations, and Billing
Collaborate daily with Strategic Customer Success Managers and Operations
Support migration-related activities, current client work, quality control, emails, and special initiatives
Perform report research and analysis for internal and external customers
Deliver reports and information requests on time and meet SLAs
Monitor, enter, update, and close Service Center tickets
Maintain in-depth knowledge of client verification and processing guidelines
Prepare, analyze, and determine trends for monthly account reviews
Keep client fact sheets current and relevant
Create program overview outline documents for assigned accounts
Obtain first-hand customer information and recommend improvements to products, services, and reporting
Perform other duties as assigned by management

Requirements

What you’ll need

High School Diploma or GED, or equivalent work experience
3+ years of customer service experience, including direct interactions with external customers
Proficiency with Microsoft Office products including Outlook, PowerPoint, Word, and Excel
Experience with Siebel, Salesforce, or an equivalent CRM system
Strong analytical skills and ability to interpret complex data sets and draw meaningful conclusions
Excellent communication and interpersonal skills, with ability to build rapport and trust with customers
Consultative mindset, innovative problem-solving skills, and ability to empathize with customers
Organizational skills and strong attention to detail
Ability to multitask and manage daily assignments
Sense of urgency to meet client deadlines
Highly responsive and adaptable to evolving priorities
Ability to work and thrive in a dynamic team environment and act independently
Must be authorized to work in and work from the United States

Benefits

Comp & perks

Ability to work remotely with occasional business travel
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Professional development opportunities, such as the award-winning SOAR program
Volunteer Time Off (VTO) Policy
Global Employee Assistance Program (EAP)
Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year