Customer Success Manager

First Advantage

Manager of Customer Success Support leading a team of Analysts at First Advantage. Driving efficiency and client success in a leading HR technology company.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Success teams, driving strategic partnerships, and enhancing operational efficiency through data-driven decision-making. Proven ability to influence commercial outcomes and foster cross-functional collaboration.

Highest-signal resume keywords

Customer Success LeadershipTeam DevelopmentProcess ImprovementData AnalysisStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementProcess DesignMetrics DefinitionTrend Analysis

Soft Skills

CoachingMentoringInfluencingCollaborationProblem Solving

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Client SuccessRevenue RetentionAccount GrowthHigh-Performing TeamsContinuous Improvement

About the role

Key responsibilities & impact

Lead a team of Customer Success Analysts who support our Client Success Partners and clients worldwide.
Set the vision and standards for the Customer Success Support team, reframing its purpose from task execution to strategic partnership.
Design and refine processes, tools, and workflows to increase efficiency, quality, and scalability.
Coach, mentor, and develop Lead Analysts and Analysts; recognize strong performance; and create clear paths for growth.
Partner closely with Customer Success Partners to support revenue retention, account growth, and expansion.
Collaborate proactively across Customer Success, Operations, Product, and other teams, and represent the voice of the client internally.
Define meaningful metrics, analyze trends, surface insights, and translate them into action.
Resolve high-stakes client issues and use what you learn to prevent them from recurring.

Requirements

What you’ll need

5+ years in customer success, client success, or account management, including 3+ years leading teams.
A track record of building high-performing teams and bringing people along through change and growth.
Experience influencing commercial outcomes such as retention, growth, or expansion.
A continuous-improvement mindset, with examples of making processes better, simpler, or more efficient.
Strong stakeholder and cross-functional collaboration skills — you lead through influence, not just authority.
Strong analytical skills and comfort using data to guide decisions.
Bachelor’s degree or equivalent experience.

Benefits

Comp & perks

Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans.
401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
Access to tech and growth opportunities, and leaders who want you to succeed!