Manager, Member Firm Experience

FINRA

Lead educational programming and curriculum development for FINRA's member firms. Collaborate with stakeholders to ensure alignment with regulatory standards and industry trends.

Posted 7/13/2026full-timeRockville • District of Columbia, Florida, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Texas, Virginia • 🇺🇸 United StatesSeniorLead💰 $112,300 - $211,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing educational programs within the securities industry, with a strong focus on curriculum design, stakeholder engagement, and regulatory compliance.

Highest-signal resume keywords

Securities Industry KnowledgeCurriculum DevelopmentClient Relationship ManagementWritten Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DesignContent DevelopmentRegulatory KnowledgeEducational Program ImplementationResearch Skills

Soft Skills

Interpersonal SkillsAttention to DetailPlanning SkillsInfluencing Skills

Industry Keywords

Financial ServicesInvestor ProtectionMarket IntegrityPolicy IssuesRegulatory Guidelines

About the role

Key responsibilities & impact

Directs, conceptualizes, plans and implements educational programs for member firms.
Defines, designs and develops curricula for new and updated educational offerings.
Creates and edits content outlines, content, and instructor notes.
Identifies, selects and coordinates the efforts of internal and external subject matter experts.
Maintains a working knowledge of legal, policy and regulatory issues related to securities.
Interfaces with content development partners and internal staff.
Research and apply securities industry knowledge to FINRA’s educational programming.
Collaborate in furtherance of FINRA’s mission of investor protection and market integrity.

Requirements

What you’ll need

Bachelor's degree or equivalent.
Minimum of eight (8) years of experience in the securities industry, relationship management, and/or client services required.
Advanced degree preferred.
General knowledge of financial services products, services, regulations and guidelines preferred.
Demonstrated experience developing and managing complex client relationships and strategic partnerships.
Excellent written communications skills.
Strong organizational and planning skills.
High attention to detail.
Strong interpersonal and relationship skills with ability to influence stakeholders.

Benefits

Comp & perks

Comprehensive health, dental and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life insurance.
Short- and long-term disability, long-term care, business travel accident, disability and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match and additional retirement contribution.
Tuition reimbursement, commuter benefits, and other wellness benefits.
15 days of paid time off, 5 personal days and 9 sick days.
Two volunteer service days.
Paid leave including military leave, jury duty leave, bereavement leave, voting leave, care of family member leave and parental leave.
Nine paid holidays.
Potential for discretionary bonuses and overtime pay.