Technology Communications Analyst

FINRA

Analyst supporting technology communications in a hybrid role for FINRA. Responsible for internal communication initiatives and enhancements to employee experience.

Posted 7/6/2026full-timeRockville • Maryland, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $72,300 - $155,100 per yearWebsite

About the role

Key responsibilities & impact

Produce and distribute internal materials using AI-assisted workflows, templates, and repeatable processes.
Support recurring communications and Technology communications products, including newsletters, program launch announcements, marketing materials.
Maintain and enhance internal digital platforms and channels, including SharePoint, to keep content accurate, accessible, organized, and aligned to a strong employee experience.
Produce reporting, identify trends, and share insights that strengthen content quality, employee engagement, and the overall employee experience.
Manage intake, track requests, and coordinate workflows using established prioritization methods.
Support employee engagement program, high-visibility campaigns and major Technology initiatives by coordinating materials, logistics, storytelling, and cross-team collaboration.
Use AI tools and digital solutions to improve efficiency, automate routine tasks, and support scalable operations.
Develop content that supports Technology programs, innovation efforts, and strategic initiatives across internal channels, including spotlights and program communications that recognize staff, highlight team achievements, and elevate awareness of work across the organization.
Partner with the AI Hub and other internal stakeholders to extend the reach of important tools, updates, opportunities, and emerging initiatives through coordinated, multi-channel communication.
Demonstrate FINRA’s values in all work and interactions.

Requirements

What you’ll need

Bachelor’s degree in business, technology, communications, or equivalent work experience
Three (3) to five (5) years of relevant experience in internal communications, digital content management, employee engagement, or communications operations
Competence using the full suite of Microsoft Office applications, including SharePoint Intranet features
Experience organizing content for usability, accessibility and findability
Familiarity with content publishing workflows and governance
Experience managing intake, workflows, deadlines and multiple concurrent requests
Practical experience using Microsoft Co-Pilot or other AI-assisted tools for drafting
Familiarity with automation tools such as Power Automate or similar workflow platforms
Ability to apply AI responsibly to improve efficiency while maintaining quality and judgement
Experience gathering and interpreting engagement or channel performance metrics and translating into insights and recommendations
Experience creating content for, and communicating with, technical and non-technical employees
Familiarity with Hubspot or similar email marketing platforms
Strong verbal and written communication skills including copywriting, copyediting and proofreading
Strong organizational skills and attention to detail
Strong project management skills

Benefits

Comp & perks

Health, dental, and vision insurance
Basic life insurance
Accidental death and dismemberment insurance
Supplemental life insurance
Short- and long-term disability insurance
401(k) plan with company match
FINRA-funded retirement contribution
Tuition reimbursement
Commuter benefits
Adoption assistance
Backup family care
Surrogacy benefits
Employee assistance programs
Wellness programs
15 days of paid time off
5 personal days
9 sick days
9 paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Content Publishing WorkflowsEngagement Metrics AnalysisCopywritingCopyeditingProofreading

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAttention to Detail