FFL Brands

Customer Service Specialist - Warranty Services - Hybrid

FFL Brands

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $18 - $22 per hour

Job Level

JuniorMid-Level

About the role

  • Effectively manage inbound end-user and dealer support requests
  • Troubleshoot product and component issues
  • Maintain detailed notes regarding all service activities in CRM
  • Consistently create accurate and detailed work orders
  • Act as an ambassador for FFL Brands and the products it sells

Requirements

  • 2+ years of customer service, sales or related experience
  • Proficient in Microsoft Office and/or Google Suite
  • Salesforce or similar CRM experience preferred
  • Strong deductive reasoning ability when it comes to troubleshooting and repairing mechanical parts
  • Ability to ask logical questions to help identify technical issues quickly and effectively
  • Excellent communication skills
  • Prioritizes high-level customer service for all customers
  • Attention to detail