FFL Brands

Customer Service Specialist – Warranty Services

FFL Brands

full-time

Posted on:

Location Type: Hybrid

Location: Boulder • Colorado • 🇺🇸 United States

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Salary

💰 $18 - $22 per hour

Job Level

JuniorMid-Level

About the role

  • Effectively manage inbound end-user and dealer support requests
  • Troubleshoot product and component issues
  • Maintain detailed notes regarding all service activities in CRM
  • Consistently create accurate and detailed work orders
  • Act as an ambassador for FFL Brands and the products it sells

Requirements

  • 2+ years of customer service, sales or related experience
  • Proficient in Microsoft Office and/or Google Suite
  • Salesforce or similar CRM experience preferred
Benefits
  • Medical
  • Vision
  • Dental
  • Life
  • LTD
  • STD
  • 401(k) Match
  • Employee Purchase Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalestroubleshootingwork order creation
Soft skills
effective communicationproblem-solvingattention to detailambassadorship