Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
fewo.cloud

Office Assistant – Customer Support

fewo.cloud

Customer support role for a software solution helping vacation property managers. Handling inquiries via phone, email, and providing administrative support in a hybrid work environment.

Posted 7/12/2026full-timeSiegburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and supporting users with complex software products.

Highest-signal resume keywords
Customer Service ExperienceTelephone SupportGerman Language SkillsIndependent WorkSoftware Familiarity

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Interpersonal SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Ticket System
Industry Keywords
Customer InquiriesAdministrative TasksDocumentationAppointment Scheduling

About the role

Key responsibilities & impact
  • Telephone support for our customers – you are the first point of contact for questions and concerns
  • Handling customer inquiries via ticket system, email and phone
  • Supporting our users with questions about the software
  • General office organization and administrative tasks
  • Documenting customer issues and forwarding or clarifying them with Development / Account Management
  • Scheduling appointments

Requirements

What you’ll need
  • Experience in customer service or a comparable role
  • Enjoy speaking on the phone and working with people
  • Willingness to get acquainted with a complex software product
  • Independent and structured way of working
  • Very good German language skills; English skills are an advantage

Benefits

Comp & perks
  • Flexible working hours – full-time, part-time, or mini-job (marginal employment) possible
  • Hybrid work – mix of on-site (Siegburg) and home office
  • Flat hierarchies and direct communication
  • Insight into the world of vacation rental management and SaaS software