Fetch Rewards

Support Specialist – Temporary Fetch Employee

Fetch Rewards

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $20 per hour

Job Level

Mid-LevelSenior

Tech Stack

React

About the role

  • Answering user questions through written email format using pre-written responses.
  • Educating users on technical topics such as new features and product bugs.
  • Developing a deep understanding of the application and how it works.
  • Communicating with users in a way that addresses their concerns regardless of their technical background.
  • Ability to identify whether an issue is new or existing and react accordingly.
  • Providing service that prioritizes user retention.
  • Achieving daily, weekly and monthly performance expectations consistent with team and department goals.
  • Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
  • Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.

Requirements

  • Technically Proficient: Google is your best friend
  • Fast Learner: Rapid fire communication works for you
  • Adapts to Change: New things are your vibe
  • OK with Repetition: OK with Repetition
  • Self-Motivated: You bet on you and win every time!
  • Seeks Feedback: Even LeBron needs a coach
  • Maintains a Positive Attitude: Happiness is more than just an emoji
  • Professional and Accountable: Not everything can be solved with a meme
  • Maintains Focus: “I’m in the zone”
  • Service Minded: Does what is best for our users, even if it’s difficult for us
  • Resourceful: You follow life hacks
  • Problem Solving: You know that clearing the cache and cookies is a good place to start
  • Team Mindset: Gaming is fun. Multi-player gaming is also fun.
Benefits
  • Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
  • 401k Match: Dollar-for-dollar match up to 4%.
  • Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
  • Continuing Education: Fetch provides ten thousand per year in education reimbursement.
  • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy.
  • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
  • Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
  • Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
  • Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
fast learneradapts to changeself-motivatedseeks feedbackmaintains positive attitudeprofessionalaccountablemaintains focusservice mindedresourceful