Underwriting Operations Analyst

Fetch Pet Insurance

Underwriting Operations Analyst supporting insurance operations at Fetch with a focus on service escalations and compliance. Collaborating across teams to improve processes and audits.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate the response to service escalations, including investigation of the escalation, drafting the referral, obtaining approval, and documenting direction to service staff.
Perform root cause analysis and reporting of service escalations to identify opportunities for improvement.
Aid cross functional teams to identify and support training needs for company and product.
Help identify and write Underwriting manuals and SOP’s.
Assist in the identifying and development of Operations Reporting.
Conduct screening process for Office of Foreign Assets Control (OFAC) and Office of Financial Sanctions Implementation (OFSI) referrals in the United States and Canada and provide required reporting to the insurance carrier.
Complete the underwriting referral process for suspicious claims activity and execute any resulting underwriting action in partnership with Platform Operations.
Conduct and support monthly review of Bordereaux reporting for the insurance carrier.
Support and conduct internal audits, and aid in the annual underwriting and claims audits, including file gathering, general support, and coordination with the insurance carrier.
Monitor and process CCPA requests.
Support the investigation of all regulatory complaints, working closely with the Compliance Specialist.
Conduct proactive monitoring of the competitor landscape on filed products and filing activity.
Conduct ad hoc research and/or projects as needed (e.g emerging issues, competitor changes).

Requirements

What you’ll need

Bachelor’s degree preferred, and/or 5+ years of experience in the P&C insurance industry
Pet Insurance and/or Insurtech experience is a plus
Exhibit general knowledge regarding insurance, operations, policy forms, IT applications, and regulatory compliance requirements
Ability to effectively leverage resources to solve problems independently
Excellent verbal and written communication skills, organizational skills, and the ability to work in a fast-paced environment under tight deadlines
Intellectually curious with a desire to learn and improve processes
Ability to effectively collaborate with cross-functional teams and stakeholders at all levels
Ability to independently analyze and resolve complex issues
Ability to research topics, organize information, and clearly communicate findings

Benefits

Comp & perks

Comprehensive Medical, dental, and vision plan for you and your family
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
Highly competitive 401(k) matching
Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
Paid company (9) holidays, including (1) floating holiday
Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
Educational Assistance Program
Fetch Discount Perks Program
Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
Employee Referral Incentive
Tuition Assistance
Commuter Benefits
Employee Assistance Program (EAP)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisoperations reportingunderwriting manualsSOPsBordereaux reportingCCPA complianceregulatory complianceinsurance policy formsad hoc researchsuspicious claims analysis

Soft Skills

problem solvingverbal communicationwritten communicationorganizational skillscollaborationanalytical skillsintellectual curiosityprocess improvementindependent researchtime management

Certifications

Bachelor's degree