Benefits Expert

FEDlogic, LLC

VA Benefits Expert helping veterans and families understand and navigate VA benefits and federal/state programs. Providing guidance on eligibility, application processes, and available support options.

Posted 7/17/2026full-time🇺🇸 United StatesSeniorLead💰 $52,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of VA benefits, programs, and eligibility requirements, along with strong analytical, documentation, and communication skills to effectively assist veterans and their families. Proficient in handling sensitive information while maintaining confidentiality and compliance with HIPAA regulations.

Highest-signal resume keywords

Veterans' Benefits CounselingCase ManagementCustomer Relationship Management SystemsAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

VA BenefitsEligibility AnalysisDocumentation RequirementsBenefits AdministrationHealthcare Navigation

Soft Skills

Stakeholder EngagementDetail OrientedCustomer Service

Tools & Technologies

SalesforceTableauGoogle WorkplaceSlackMicrosoft Office Suite

Industry Keywords

VA RegulationsData Protection RegulationsConfidential Information HandlingProgram Outcomes Reporting

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Conduct one-on-one consultations to assist veterans, families, and caregivers with VA benefits, including health, disability, pension, education, and other services
Analyze individual cases to determine eligibility and advise clients on available benefits and the application process
Guide clients through complex VA forms and documentation requirements
Collaborate with other departments to support veterans' access to additional community resources when appropriate
Stay up-to-date on changes in VA regulations, policies, and eligibility criteria
Handle sensitive information confidentially, adhering to HIPAA and other data protection regulations
Prepare reports on program outcomes and maintain accurate records for tracking services provided to clients
Participate in training and professional development activities to enhance knowledge of VA benefits

Requirements

What you’ll need

Minimum of 10 years of experience in veterans’ benefits counseling, case management, or a similar field
Familiarity with VA systems is preferred
Minimum 3 years of customer service, healthcare navigation, benefits administration, or case management experience
In-depth understanding of VA benefits, programs, and eligibility requirements
Strong analytical and documentation skills and be detail oriented
Strong writing, communication, and stakeholder engagement skills
Experience working in a fast-paced, service-oriented environment
Prolonged sitting and computer work
Must be able to handle confidential sensitive medical information
Proficiency with Customer Relationship Management systems (i.e. Salesforce and Tableau), workforce management tools, Google Workplace, Slack and minimal usage of Microsoft Office Suite