Operations Associate

Feather

Customer support role helping clients navigate insurance issues via calls and emails at Berlin-based company. Join a small, mission-driven team without sales incentives.

Posted 7/23/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-Level💰 €32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills and the ability to effectively manage urgent inquiries while maintaining attention to detail in repetitive tasks. Proficient in Business English and fluent in German, with strong interpersonal and communication abilities.

Highest-signal resume keywords

Outstanding Customer Service SkillsFluency In Business EnglishFluency In GermanDetail-OrientedInterpersonal And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy PurchasesClaim SubmissionsCancellationsManual Task Completion

Soft Skills

Attention To DetailAbility To PrioritizeComfortable Following Instructions

Industry Keywords

Customer SupportInsurance

About the role

Key responsibilities & impact

Answer customer queries through email and calls
Effectively deal with customer issues
Answer customers within one working day with the team
Respond to urgent requests within one hour during working hours with the team
Communicate with insurance partners as necessary
Complete manual tasks such as policy purchases, claim submissions, cancellations, and more

Requirements

What you’ll need

Careful and detail-oriented when completing repetitive tasks
Comfortable following instructions and established processes in day-to-day operations
Outstanding customer service skills
Ability to recognize urgent matters and prioritize / balance customer inquiries
Fluent in Business English
Exceptional interpersonal and communication skills
Not needed, but nice to have: Experience in customer support and/or insurance
Fluency in German, with the ability to communicate clearly in a professional context
Personal experience as an expat living in a country away from home

Benefits

Comp & perks

€1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc.
€500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.