Executive in Residence – Client Experience, Operations

Father Gabriel Richard High School - Ann Arbor, Michigan

Executive in Residence leading Client Experience and Operations for fintech company Farther. Responsible for operational continuity and driving team performance during temporary leadership absence.

Posted 6/16/2026contractDallas • Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead the Client Experience and Operations organizations, providing direct management, manager coaching, and executive accountability
Drive H2 objectives and key results — owning progress tracking, cross-functional accountability, and risk management
Serve as the primary operational partner to Product and Engineering, translating CX requirements into scalable product solutions and supporting automation implementation
Maintain service delivery performance — monitor KPIs, manage escalations, oversee daily operations, and support workforce and capacity planning
Serve as the executive presence within the DFW office, driving employee engagement, local leadership, and cross-functional coordination
Oversee strategic initiatives, including DFW office renovation — managing project timelines, stakeholder alignment, and executive decision-making
Support operational readiness across a complex, regulated financial services environment — coordinating across functions on service model implementation, operating procedures, and go-live readiness activities
Present updates to executive leadership, maintain transparency on key initiatives, and escalate risks appropriately

Requirements

What you’ll need

10+ years in operations, client services, business operations, or platform leadership
Executive leadership experience — prior experience reporting to or sitting within the C-suite
Demonstrated track record leading large service organizations through growth and change
Strong cross-functional influence skills — you can drive alignment without direct authority
Excellent communicator; comfortable presenting to executives and representing a team at the leadership level
Thrives in ambiguity; able to assess quickly, establish trust, and operate without a long runway

Benefits

Comp & perks

Competitive comp package that rewards impact
Work alongside some of the brightest minds in fintech
Ground-floor opportunity at a fast-scaling startup
Chart your own growth path as we expand
Full health benefits + 401(k) matching & Roth IRA options
Unlimited PTO

ATS Keywords

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Soft Skills

manager coachingcross-functional accountabilityrisk managementemployee engagementproject managementstakeholder alignmentexecutive communicationinfluence skillstrust establishmentadaptability