Level 2 Technical Support Analyst

Fast2Mine

Analista N2 da FAST2 Mine, empresa global de tecnologia para mineração, resolvendo incidentes técnicos remotamente. Monitorando sistemas, diagnosticando falhas em SQL, servidores e redes, e apoiando melhorias de infraestrutura.

Posted 8/18/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while effectively diagnosing and resolving Level 2 technical issues. Proficient in SQL query execution and committed to maintaining system performance and availability.

Highest-signal resume keywords

Level 2 Technical Support ExperienceSQL Query ExecutionAnalytical Problem-Solving SkillsGood Communication SkillsMining Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLDatabase TroubleshootingServer ManagementNetwork Failure ResolutionPreventive MaintenanceTicketing Systems DocumentationSystem MonitoringExcel Proficiency

Soft Skills

EmpathyClarity in CommunicationTeam CollaborationProactive Mindset

Industry Keywords

Mining IndustryEngineering DegreeSystems Analysis DegreeTechnical Degree in Mining

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Diagnose and resolve level 2 issues, such as database, server, and network failures
Monitor systems and servers to ensure availability and performance
Document support activities in ticketing systems
Work collaboratively with other IT team members to resolve incidents and implement improvements
Perform preventive maintenance and updates as required

Requirements

What you’ll need

Practical experience working as a Level 2 Technical Support Analyst, with autonomy in resolving tickets
Ability to independently create, analyze, and execute SQL queries
Proactive mindset and ability to anticipate issues
Good communication skills, focusing on empathy and clarity in customer interactions
Strong analytical and problem-solving skills
Team spirit and collaboration
Good knowledge of Excel
Strong SQL background
Availability for weekend shifts from 09:00 to 22:00, Saturday or Sunday as scheduled
English
Experience in the mining industry or knowledge of mining considered a plus
Degree in Engineering, Systems Analysis, or a Technical degree in Mining is a plus

Benefits

Comp & perks

Health insurance
Dental insurance
Career development plan
Profit-sharing (PLR)
Life insurance
Food allowance
Meal voucher
Flexible schedule
Day off
Commuter benefit (Total Pass)
Employee referral program
Onboarding kit