Liability Claims Manager

Farmers of Salem

Liability Claims Manager overseeing claims operations and personnel in Wilmington, Delaware. Ensuring compliance, providing leadership, and managing external resources for efficient claims handling.

Posted 4/12/2026full-timeWilmington • Maryland, New Jersey, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $103,123 - $154,685 per yearWebsite

About the role

Key responsibilities & impact

Oversee and manage the day-to-day liability claims process and personnel within the claim department.
Develop and manage external resources including independent adjusters, attorneys, experts, and investigation services.
Oversee the handling of all aspects of liability claims, including coverage evaluations, reserving, investigations, liability assessments, negotiation, settlement, litigation management, and reinsurance reporting.
Provide direction on proper workflows, communication standards, documentation, and service expectations.
Ensure compliance with the Unfair Claims Settlement and Practices Act for each state in which the company conducts business (NJ, DE, MD, PA).
Ensure fair, timely, and appropriate claim settlements including coverage reviews, investigation strategies, and liability evaluations.
Monitor file progression including files with significant severity or complexity, and participate in claim review meetings to determine file strategy and direction.
Plan, prioritize, and assign workloads to ensure prompt file handling and consistent work production.
Oversee the response and resolution of appeals, DOI inquiries, and consumer complaints.
Provide file authority and direction to staff as appropriate.
Participate directly in the specialized handling of complex and litigated liability claims requiring advanced experience.
Provide training, technical support, and guidance to adjusters and supervisory staff on complex coverage and liability issues.
Establish standards promoting excellent customer service in the claims process.
Ensure adherence to corporate, regulatory, and statutory standards.
Implement quality control measures to ensure work meets or exceeds performance and compliance standards.
Lead the implementation and ongoing maintenance of claims handling systems, policies, procedures, and workflows.
Review, develop, and implement processes and procedures to drive efficiency and productivity; identify opportunities for process improvement.
Oversee Claims Department human resource functions including employee development, performance evaluations, and disciplinary actions when appropriate.
Coordinate with underwriting, legal, risk, compliance, finance, and other internal departments as needed.
Ability to multi-task, manage competing priorities, and respond to urgent issues throughout the workday.
Embrace and promote company objectives, values, and initiatives.
Maintain a positive and professional attitude; support business needs, organizational change, and continuous improvement initiatives.
Attend and participate in industry conferences, seminars, and training as appropriate.

Requirements

What you’ll need

College degree plus 10 years insurance experience, with a minimum of 5 years liability claims and management experience.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Farmers of Salem Website LinkedIn All Job Openings 51 - 200 employees Founded 1851 👥 B2C 🤝 B2B B2C
B2B Farmers of Salem is a regional mutual insurance company serving individuals and businesses across New Jersey, Pennsylvania, Maryland, and Delaware. Founded in 1851, it specializes in personal lines (homeowners, renters, personal umbrella) and commercial insurance (business owners, commercial auto, package policies), and works through independent agents. Owned by its policyholders, Farmers of Salem emphasizes local service, claims support, and stability, and is rated A- (Excellent) by A. M. Best. Liability Claims Manager 🔥 6 minutes ago 🏢🏡 Wilmington – Hybrid 💵 $103.1k - $154.7k / year ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Oversee and manage the day-to-day liability claims process and personnel within the claim department.
Develop and manage external resources including independent adjusters, attorneys, experts, and investigation services.
Oversee the handling of all aspects of liability claims, including coverage evaluations, reserving, investigations, liability assessments, negotiation, settlement, litigation management, and reinsurance reporting.
Provide direction on proper workflows, communication standards, documentation, and service expectations.
Ensure compliance with the Unfair Claims Settlement and Practices Act for each state in which the company conducts business (NJ, DE, MD, PA).
Ensure fair, timely, and appropriate claim settlements including coverage reviews, investigation strategies, and liability evaluations.
Monitor file progression including files with significant severity or complexity, and participate in claim review meetings to determine file strategy and direction.
Plan, prioritize, and assign workloads to ensure prompt file handling and consistent work production.
Oversee the response and resolution of appeals, DOI inquiries, and consumer complaints.
Provide file authority and direction to staff as appropriate.
Participate directly in the specialized handling of complex and litigated liability claims requiring advanced experience.
Provide training, technical support, and guidance to adjusters and supervisory staff on complex coverage and liability issues.
Establish standards promoting excellent customer service in the claims process.
Ensure adherence to corporate, regulatory, and statutory standards.
Implement quality control measures to ensure work meets or exceeds performance and compliance standards.
Lead the implementation and ongoing maintenance of claims handling systems, policies, procedures, and workflows.
Review, develop, and implement processes and procedures to drive efficiency and productivity; identify opportunities for process improvement.
Oversee Claims Department human resource functions including employee development, performance evaluations, and disciplinary actions when appropriate.
Coordinate with underwriting, legal, risk, compliance, finance, and other internal departments as needed.
Ability to multi-task, manage competing priorities, and respond to urgent issues throughout the workday.
Embrace and promote company objectives, values, and initiatives.
Maintain a positive and professional attitude; support business needs, organizational change, and continuous improvement initiatives.
Attend and participate in industry conferences, seminars, and training as appropriate. 🎯 Requirements
College degree plus 10 years insurance experience, with a minimum of 5 years liability claims and management experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Subcontract Manager 🕒 2 days ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Senior Subcontract Manager overseeing compliance and contract management for power generation projects. Facilitating cross-functional collaboration to ensure project success and customer satisfaction. 🏢🏡 Wilmington – Hybrid 💵 $140.3k - $233.8k / year ⏰ Full Time 🟠 Senior 👔 Manager Senior Subcontract Manager 🕒 2 days ago GE Vernova 10,000+ employees ⚡ Energy 🚀 Aerospace 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Subcontract Manager at GE Vernova responsible for contract management and compliance oversight in power generation projects. Leading teams and ensuring profitability and customer satisfaction across contracts. 🏢🏡 Wilmington – Hybrid 💵 $140.3k - $233.8k / year ⏰ Full Time 🟠 Senior 👔 Manager Site Installation Manager 🕒 April 1 Symbotic 501 - 1000 🤖 Artificial Intelligence 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Installation Manager overseeing the installation of automation systems for Symbotic. Responsible for ensuring timely, quality installations and managing contractor communication. 🏢🏡 Wilmington – Hybrid 💵 $125k - $171.6k / year ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor Senior Manager, Crisis Program 🕒 April 1 Delaware Guidance Services for Children and Youth, Inc. 51 - 200 🤝 Non-profit 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Crisis Program Senior Manager administering programmatic operations and staff supervision. Ensuring 24/7 operations for crisis call center and youth response programs for high risk populations. 🏢🏡 Wilmington – Hybrid 💵 $86.6k - $108.3k / year ⏰ Full Time 🟠 Senior 👔 Manager Senior Manager, Reporting Strategy – Standardization 🕒 March 30 Best Egg 501 - 1000 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Senior Manager leading the design and standardization of reporting across operations organization. Managing KPI definitions and reporting integrity with a focus on executive and internal standards. 🏢🏡 Wilmington – Hybrid 💵 $110k - $115k / year ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

liability claims managementcoverage evaluationsreservinginvestigationsliability assessmentsnegotiationsettlementlitigation managementreinsurance reportingquality control

Soft Skills

leadershipcommunicationcustomer servicemulti-taskingorganizational change managementtrainingtechnical supportperformance evaluationproblem-solvingprocess improvement