Liability Claims Manager
Farmers of Salem
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • Maryland • New Jersey • United States
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Salary
💰 $103,123 - $154,685 per year
About the role
- Oversee and manage the day-to-day liability claims process and personnel within the claim department.
- Develop and manage external resources including independent adjusters, attorneys, experts, and investigation services.
- Oversee the handling of all aspects of liability claims, including coverage evaluations, reserving, investigations, liability assessments, negotiation, settlement, litigation management, and reinsurance reporting.
- Provide direction on proper workflows, communication standards, documentation, and service expectations.
- Ensure compliance with the Unfair Claims Settlement and Practices Act for each state in which the company conducts business (NJ, DE, MD, PA).
- Ensure fair, timely, and appropriate claim settlements including coverage reviews, investigation strategies, and liability evaluations.
- Monitor file progression including files with significant severity or complexity, and participate in claim review meetings to determine file strategy and direction.
- Plan, prioritize, and assign workloads to ensure prompt file handling and consistent work production.
- Oversee the response and resolution of appeals, DOI inquiries, and consumer complaints.
- Provide file authority and direction to staff as appropriate.
- Participate directly in the specialized handling of complex and litigated liability claims requiring advanced experience.
- Provide training, technical support, and guidance to adjusters and supervisory staff on complex coverage and liability issues.
- Establish standards promoting excellent customer service in the claims process.
- Ensure adherence to corporate, regulatory, and statutory standards.
- Implement quality control measures to ensure work meets or exceeds performance and compliance standards.
- Lead the implementation and ongoing maintenance of claims handling systems, policies, procedures, and workflows.
- Review, develop, and implement processes and procedures to drive efficiency and productivity; identify opportunities for process improvement.
- Oversee Claims Department human resource functions including employee development, performance evaluations, and disciplinary actions when appropriate.
- Coordinate with underwriting, legal, risk, compliance, finance, and other internal departments as needed.
- Ability to multi-task, manage competing priorities, and respond to urgent issues throughout the workday.
- Embrace and promote company objectives, values, and initiatives.
- Maintain a positive and professional attitude; support business needs, organizational change, and continuous improvement initiatives.
- Attend and participate in industry conferences, seminars, and training as appropriate.
Requirements
- College degree plus 10 years insurance experience, with a minimum of 5 years liability claims and management experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
liability claims managementcoverage evaluationsreservinginvestigationsliability assessmentsnegotiationsettlementlitigation managementreinsurance reportingquality control
Soft Skills
leadershipcommunicationcustomer servicemulti-taskingorganizational change managementtrainingtechnical supportperformance evaluationproblem-solvingprocess improvement