Billing Customer Service Representative
Farmers of Salem
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • United States
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Salary
💰 $22 - $34 per hour
About the role
- Mail & Payment Processing
- Open, sort, and process incoming billing mail
- Scan and post checks using the check scanning system
- Reconcile daily payment activity including credit cards, ACH, and mailed checks
- Answer incoming calls via the Billing Queue with professionalism and confidence
- Provide support to policyholders, mortgage companies, agents, and staff on billing-related inquiries
- Process payments, billing plan changes, returned payments (e.g., NSF), and refund checks
- Maintain detailed documentation and notes in the policy system
- Handle service requests including cancellations, reinstatements, and miscellaneous workflow items
Requirements
- Minimum 2+ years of customer service experience
- Billing or insurance industry experience preferred, but not required
- Excellent attention to detail and organizational skills
- Strong verbal and written communication
- Ability to work effectively in a fast-paced, high-volume environment
- Comfort with handling financial data and resolving customer inquiries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mail processingpayment processingcheck scanningreconciliationbilling plan changesreturned paymentsrefund processingdocumentationservice request handling
Soft Skills
attention to detailorganizational skillsverbal communicationwritten communicationprofessionalismconfidencecustomer serviceproblem-solvingability to work in fast-paced environment