Commercial Banking Support Specialist

Farm Bureau Bank

Loan servicing support for commercial customers at Farm Bureau Bank. Providing relationship support and handling servicing requests involving deposit and loan accounts.

Posted 7/28/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial loan servicing, documentation, and operational workflows, while effectively coordinating communication among various stakeholders to ensure a seamless customer experience.

Highest-signal resume keywords

Commercial Loan ServicingLoan DocumentationCustomer Relationship ManagementPortfolio ManagementNCino Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan AdministrationFinancial Statement ReviewDue DiligenceClosing ProcessesOperational WorkflowsMonetary Transaction ProcessingCovenant Compliance MonitoringDocumentation MaintenanceCustomer ServicingReport Preparation

Soft Skills

CommunicationTeam CollaborationProblem SolvingCustomer ServiceGuidance and Mentoring

Tools & Technologies

Document Management SystemsNCinoFinancial Software

Industry Keywords

Commercial BankingTreasury ProductsLoan Closing LogisticsPortfolio MaintenanceFinancial Services

About the role

Key responsibilities & impact

Provides experienced loan servicing and relationship support for commercial customers and lending teams.
Serve as a primary contact for routine commercial customer servicing requests involving deposit and loan accounts
Coordinate communication among customers, attorneys, title companies, insurance providers, and internal bank departments to facilitate servicing and loan-related activities
Process and monitor customer monetary requests, including loan advances, payments, transfers, and maintenance transactions
Gather, review, and maintain documentation required for commercial loan relationships, including customer information, entity documents, financial statements, due diligence items, and ongoing records retention
Order and track appraisals, flood determinations, UCC filings, environmental reports, and other due diligence requirements
Assist with loan closing preparation and coordinate closing logistics
Support the collection and review of annual financial statements, covenant compliance information, insurance documents, and related review materials
Monitor exception, maturity, past due, and other portfolio management reports; identify servicing issues and proactively work toward resolution
Assist with preparation of reports, annual review packages, covenant monitoring, and other portfolio maintenance activities
Partner with Treasury Management, Deposit Operations, Commercial Operations, and Credit teams to ensure a positive customer experience
Maintain a working knowledge of commercial loan documentation, servicing requirements, and bank policies
Provide guidance and assistance to less experienced team members

Requirements

What you’ll need

High School diploma required; bachelor’s degree preferred or equivalent business or administrative experience
5+ years of experience supporting commercial lending, loan servicing, loan administration, or commercial banking operations
Strong working knowledge of commercial loan documentation, closing processes, and operational workflows
Understanding of commercial deposit and treasury products
Experience supporting customers in a commercial banking or financial services environment
Experience with nCino and document management systems preferred

Benefits

Comp & perks

Affordable Medical, Dental and Vision coverage
Outstanding 401k – Employer match up to 5%
Paid Volunteer Hours
Accrued Paid Time Off (PTO) & Paid Holidays
Life Insurance and Long-Term Disability (company paid)
Continuing Education Opportunities