Customer Support Associate – Japanese Speaker

Fanatics

Remote Japanese-speaking Customer Support Associate supporting collectors for Fanatics Collectibles’ global trading-card platform. Handling inquiries across web messaging, voice, and email while resolving issues and building collector relationships.

Posted 8/14/2026full-timeRemote • California, New York, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Japanese and English, with strong interpersonal and communication skills to effectively support collectors. Possesses a solid understanding of the trading cards and collectibles industry, along with proficiency in MS Suite and familiarity with contact center performance metrics.

Highest-signal resume keywords

Fluent In JapaneseCustomer Service ExcellenceProblem-Solving AbilitiesMS Suite ProficiencyKnowledge Of Trading Cards Industry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contact Center Performance MetricsAHTCSATNPSSchedule Adherence

Soft Skills

Attention To DetailMultitaskingTime ManagementPositive AttitudeInterpersonal Skills

Tools & Technologies

MS WordMS OutlookMS Excel

Industry Keywords

CollectiblesTrading CardsCollector SatisfactionWeb MessageVoice CommunicationEmail Communication

About the role

Key responsibilities & impact

Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
Model exemplary service through web message, voice, and email channels
Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure Collector satisfaction
Build and maintain relationships with repeat Collectors
Develop thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
Perform additional duties as assigned

Requirements

What you’ll need

Fluent in Japanese
Positive, Collector-minded individual with a passion to serve
General knowledge of the trading cards and collectibles industry
Strong problem-solving abilities and attention to detail
Excellent interpersonal, verbal, and written communication skills
Ability to multitask, prioritize, and manage time effectively
Proficiency in MS Suite, including Word, Outlook, and Excel
Familiarity with contact center performance metrics, including AHT, CSAT, NPS, and schedule adherence
Experience handling web message, voice, and email interactions with customers in both English and Japanese
Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Benefits

Comp & perks

Career advancement opportunities within Fanatics up to Director level in Customer Experience, Project Management, Brand Management, and more
Base salary range of $20–$25 USD per hour