Manager

• Lead end-to-end order management across China channels, ensuring order accuracy, SLA compliance, and fast resolution of exceptions
• Implement order allocation and routing processes to minimize split shipments and delays
• Maintain real-time visibility of inventory across OMS, WMS, ERP, and marketplace systems
• Oversee returns and reverse logistics focused on local consumer expectations and cost efficiency
• Launch and manage warehouse and 3PL operations in China, including onboarding, inbound, storage, and outbound fulfillment
• Establish SOPs tailored to Chinese eCommerce platforms (Tmall SLA rules, JD integrations)
• Monitor fulfillment KPIs including order accuracy, return cycle time, and shrinkage
• Partner with global tech teams to implement and localize OMS and WMS for China and integrate with Shopify, ERP, Tmall, JD, WeChat
• Use automation and reporting tools to improve operational efficiency and reduce manual touchpoints
• Build and manage partnerships with local and regional shipping carriers and handle customs clearance, labeling, and compliance
• Collaborate with China eCommerce, Customer Service, Product, and Global Supply Chain teams to support campaigns, promotions, and launches
• Ensure compliance with China-specific labor, safety, consumer protection, and customs regulations and implement risk mitigation
• Track, analyze, and improve operational metrics and develop/manage a high-performing team or 3PL partner network in China

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