Fanatics

Fulfillment and Order Management Manager

Fanatics

full-time

Posted on:

Location Type: Office

Location: Shanghai • 🇨🇳 China

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Lead end-to-end order management across China channels, ensuring order accuracy, SLA compliance, and fast resolution of exceptions
  • Implement order allocation and routing processes to minimize split shipments and delays
  • Maintain real-time visibility of inventory across OMS, WMS, ERP, and marketplace systems
  • Oversee returns and reverse logistics focused on local consumer expectations and cost efficiency
  • Launch and manage warehouse and 3PL operations in China, including onboarding, inbound, storage, and outbound fulfillment
  • Establish SOPs tailored to Chinese eCommerce platforms (Tmall SLA rules, JD integrations)
  • Monitor fulfillment KPIs including order accuracy, return cycle time, and shrinkage
  • Partner with global tech teams to implement and localize OMS and WMS for China and integrate with Shopify, ERP, Tmall, JD, WeChat
  • Use automation and reporting tools to improve operational efficiency and reduce manual touchpoints
  • Build and manage partnerships with local and regional shipping carriers and handle customs clearance, labeling, and compliance
  • Collaborate with China eCommerce, Customer Service, Product, and Global Supply Chain teams to support campaigns, promotions, and launches
  • Ensure compliance with China-specific labor, safety, consumer protection, and customs regulations and implement risk mitigation
  • Track, analyze, and improve operational metrics and develop/manage a high-performing team or 3PL partner network in China

Requirements

  • 5+ years of experience in fulfillment, order management, or supply chain operations within China
  • Proven success in building or optimizing order management and fulfillment operations, ideally in eCommerce or marketplace-led environment
  • Deep knowledge of China’s fulfillment landscape, including 3PL partners, last-mile carriers, and major platforms (Tmall, JD, WeChat)
  • Familiarity with China’s customs, returns policies, and compliance requirements (e.g., cross-border tax treatment, GS1 barcode compliance)
  • Strong analytical skills and experience with OMS, WMS, and inventory management tools
  • Mandarin fluency and strong English communication skills
  • Entrepreneurial mindset with a passion for building scalable solutions in a high-growth market
  • Interest in consumer brands, fandom, or collectibles is a plus
  • Subject to applicable laws, may require background check

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementfulfillment operationssupply chain operationsinventory managementautomation toolsreporting toolsSOP developmentKPI monitoringrisk mitigation3PL operations
Soft skills
analytical skillscommunication skillsentrepreneurial mindsetteam managementcollaborationproblem-solvingadaptabilityleadershipcustomer focusstrategic thinking