Principal Product Manager, Retail POS
Toast
Seasonal Accounts Receivable Analyst, Collections
Fanatics
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
JuniorMid-Level
About the role
- Independently manage a portfolio of B2B customer accounts, including sports teams, leagues, and retailers.
- Monitor account balances, investigate discrepancies, and reconcile customer accounts regularly, identifying reasons for non-payment and taking the necessary steps to resolve outstanding issues.
- Conduct proactive outreach via phone, email, and customer portals to follow up on outstanding invoices and resolve payment issues.
- Research and resolve billing discrepancies, chargebacks, and payment offsets; coordinate with Accounting to ensure proper GL coding when applicable.
- Collaborate with Sales, Customer Service, and internal stakeholders to address billing issues and customer disputes.
- Maintain clear and accurate documentation of all customer communication and issue resolution efforts.
- Support the cash application team by identifying and resolving unapplied payments or mismatched remittances.
- Track and report on payment behavior to flag potential risks and escalate when needed.
- Assist in developing and refining processes related to customer account maintenance and AR operations.
- Contribute to process improvement initiatives by providing feedback and identifying inefficiencies.
- Accountable for reducing delinquency in assigned portfolio.
- Maintain a high level of professionalism and service, promoting accountability and teamwork across departments.
- Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.
Requirements
- Bachelor’s degree in Accounting, Finance, Economics, or a related field preferred
- 2+ years of high-volume AR/account management experience
- Comfortable communicating directly with customers via phone and email
- Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution
- Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools
- Clear and professional communication with both customers and internal teams
- Ability to analyze account activity, identify issues, and take action
- Strong organizational and time management skills; ability to manage priorities in a fast-paced environment
