Fanatics

Senior Product Manager, Personalization

Fanatics

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

TypeScript

About the role

  • Execute the personalization strategy for Fanatics’ digital platforms, ensuring alignment with overall business goals and customer needs.
  • Drive the strategy and execution of the personalization platform and underlying systems across Fanatics websites, apps, CRM, and marketing channels.
  • Build an end-to-end, cross-site personalization platform and oversee foundational infrastructure.
  • Develop and manage the product roadmap for personalization, prioritizing features and initiatives based on impact and feasibility.
  • Collaborate with cross-functional teams, including engineering, data science, marketing, and UX/UI design, to deliver innovative personalization solutions.
  • Conduct quantitative and qualitative research to inform personalization strategies and identify opportunities for improvement.
  • Leverage AI and machine learning to develop and enhance personalization algorithms, recommendation engines, personalized content, and targeted promotions.
  • Monitor and analyze key performance metrics to assess the effectiveness of personalization initiatives and make data-driven decisions.
  • Ensure that all personalization efforts comply with privacy regulations and industry best practices.
  • Stay current with industry trends and emerging technologies to continuously improve Fanatics' personalization capabilities.
  • Manage long-term personalization strategies while handling complex day-to-day operations and aligning stakeholders, including senior leadership.
  • Ability to work from our Hyderabad Office a minimum of 3 days per week.

Requirements

  • 5+ years of product management experience, preferably in eCommerce.
  • Demonstrated ability to manage end-to-end product lifecycles, including defining technical requirements and working closely with engineering teams.
  • Strong communication and presentation skills, with experience influencing technical and non-technical audiences.
  • BA/BS degree, preferably in business administration, computer science, or a related field.
  • MBA/ Masters or equivalent credentials are strongly preferred.
  • Experience with CDP, digital advertising is a strong plus.
  • Familiarity with e-commerce tools and technologies.
  • Proven ability to work with cross functional teams, external vendors, and partners to drive innovation and efficiency.
  • Knowledge of omni-channel digital marketing ecosystems.
  • Proven track record of successfully managing and delivering complex personalization initiatives in an e-commerce environment; strong understanding of personalization techniques, recommendation engines, and AI/machine learning applications.
  • Proficiency in modern marketing technology stack and Customer Data Platforms (CDPs).
  • Experience working with data science teams to develop and implement personalization models; demonstrated strategic thinking and analytical capabilities.
  • Familiarity with agile methodologies and iterative development processes.
  • Proactive problem-solving approach to operational, technical, and strategic challenges.
  • Ability to work from our Hyderabad Office a minimum of 3 days per week.
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