Execute the personalization strategy for Fanatics’ digital platforms, ensuring alignment with overall business goals and customer needs.
Drive the strategy and execution of the personalization platform and underlying systems across Fanatics websites, apps, CRM, and marketing channels.
Build an end-to-end, cross-site personalization platform and oversee foundational infrastructure.
Develop and manage the product roadmap for personalization, prioritizing features and initiatives based on impact and feasibility.
Collaborate with cross-functional teams, including engineering, data science, marketing, and UX/UI design, to deliver innovative personalization solutions.
Conduct quantitative and qualitative research to inform personalization strategies and identify opportunities for improvement.
Leverage AI and machine learning to develop and enhance personalization algorithms, recommendation engines, personalized content, and targeted promotions.
Monitor and analyze key performance metrics to assess the effectiveness of personalization initiatives and make data-driven decisions.
Ensure that all personalization efforts comply with privacy regulations and industry best practices.
Stay current with industry trends and emerging technologies to continuously improve Fanatics' personalization capabilities.
Manage long-term personalization strategies while handling complex day-to-day operations and aligning stakeholders, including senior leadership.
Ability to work from our Hyderabad Office a minimum of 3 days per week.
Requirements
5+ years of product management experience, preferably in eCommerce.
Demonstrated ability to manage end-to-end product lifecycles, including defining technical requirements and working closely with engineering teams.
Strong communication and presentation skills, with experience influencing technical and non-technical audiences.
BA/BS degree, preferably in business administration, computer science, or a related field.
MBA/ Masters or equivalent credentials are strongly preferred.
Experience with CDP, digital advertising is a strong plus.
Familiarity with e-commerce tools and technologies.
Proven ability to work with cross functional teams, external vendors, and partners to drive innovation and efficiency.
Knowledge of omni-channel digital marketing ecosystems.
Proven track record of successfully managing and delivering complex personalization initiatives in an e-commerce environment; strong understanding of personalization techniques, recommendation engines, and AI/machine learning applications.
Proficiency in modern marketing technology stack and Customer Data Platforms (CDPs).
Experience working with data science teams to develop and implement personalization models; demonstrated strategic thinking and analytical capabilities.
Familiarity with agile methodologies and iterative development processes.
Proactive problem-solving approach to operational, technical, and strategic challenges.
Ability to work from our Hyderabad Office a minimum of 3 days per week.