Phone Sales Manager
Creatunity
Job Level
Senior
About the role
- Grow our F1 business in the Netherlands by overseeing and enhancing e-commerce operations.
- Own the trading and marketing calendars, manage daily operations, and execute strategic initiatives to achieve business objectives.
- Oversee daily eCommerce operations and trading including content management, product launch execution, site merchandising and promotional management; ensure processes run efficiently and effectively.
- Implement eCommerce strategies and initiatives to drive traffic, increase conversions, and maximise online sales; collaborate with the E-Commerce Director.
- Monitor and analyse KPIs such as conversion rates, average order value, and customer retention; use data-driven insights to optimise performance.
- Ensure a superior online shopping experience by managing website functionality, user interface, and product presentation; address customer feedback and resolve issues promptly.
- Work closely with marketing, merchandising, technology, operations and customer support to coordinate promotions, product launches, and site improvements.
- Lead and manage e-commerce projects including site updates, technology enhancements, and promotional campaigns; ensure projects are completed on time and within budget.
- Conduct market research to stay current with industry trends, competitor activities, and emerging technologies and apply insights to improve strategies.
- Act as primary point of contact for day-to-day eCommerce operations with partners and develop coordinated trading plans and marketing calendars to grow the business.
Requirements
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field; Advanced degree is a plus.
- 5+ years of experience in e-commerce management or a related field, with a proven track record of driving online sales and managing e-commerce operations.
- Strong leadership skills with experience in managing and developing teams.
- Proficiency in e-commerce platforms, web analytics tools, and digital marketing strategies.
- Excellent analytical skills, with the ability to interpret data and make data-driven decisions.
- Strong project management abilities, with experience in overseeing multiple projects simultaneously.
- Exceptional communication and interpersonal skills, with the ability to work effectively across departments and with stakeholders at all levels.
- Experience in the sports or retail industry is advantageous.
- Dutch speaking (role specifies Dutch)
