Customer Success Manager

• Maternity cover CRM Lead role shaping the future of CRM at Fanatics International
• Work closely with the Ecommerce Director to define and drive CRM strategy across partners including PSG, Chelsea, and the F1 Store
• Lead a team of five to deliver world-class customer journeys across multiple partner sites and international markets
• Embed a best-in-class trade and campaign planning process responsive to live sporting moments and seasonal priorities
• Optimise automated and triggered campaigns to ensure lifecycle journeys drive repeat revenue
• Expand the CRM channel mix beyond email to include SMS, WhatsApp, app messaging, and other emerging platforms
• Oversee segmentation strategy to deliver highly personalised experiences across the customer lifecycle
• Inspire and develop a high-performing CRM team and partner to shape a 2–3 year CRM vision focused on innovation and measurable growth

CRM and Loyalty Lead

Senior Customer Success Manager, German Speaking

Senior Customer Success Manager, German Speaking

Customer Success Manager

Client Success Manager – UK, Europe

Customer Success Manager