Support Engineer

• Provide direct technical support to Fulfillment & Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams.
• Monitor, triage, and resolve support tickets and severity incidents with urgency, focusing on minimizing downtime and impact to operations.
• Lead root cause analysis to eliminate systemic issues, focusing on permanent solutions rather than temporary workarounds.
• Document issues, fixes, and troubleshooting procedures to build a detailed support runbook and team-wide knowledge base for recurring and high-frequency issues.
• Troubleshoot and support critical Warehouse Management Systems (WMS), Manufacturing Systems, Warehouse Control Systems (WCS), Parcel Management Systems, REST APIs, ERP integrations, and direct-to-consumer (DTC) platforms.
• Partner with cross-functional teams, including engineering and supply chain operations, to ensure 99.9% uptime and a seamless flow of goods.
• Analyze system data to identify trends, optimize processes, and recommend continuous improvements.
• Participate in a 24/7 on-call rotation for high-severity incidents.

WMS & Supply Chain Software Support Engineer

App Dev & Support Engineer II

Technical Support Engineer II – Networking, File Transfer