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1st Line Support Analyst
Fairweather Safety Consulting1st Line Support Analyst providing IT support for UK colleagues. Managing IT requests and troubleshooting in a dynamic hybrid environment.
About the role
Key responsibilities & impact- Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
- Provide exceptional customer service with patience and a problem-solving mindset
- Manage IT requests, troubleshoot issues, and escalate where necessary
- Work efficiently to resolve technical incidents remotely
- Ensure accurate ticket logging and maintain clear communication on progress
- Support 2nd/3rd Line escalations when required
- Keep systems running smoothly by maintaining detailed technical records
Requirements
What you’ll need- Experience with Windows Desktop (10/11) in a business environment
- Strong troubleshooting skills for technical faults
- Knowledge of Active Directory administration and Microsoft 365 applications
- Experience in business application support
- EPOS (Electronic Point of Sale) experience is a bonus!
Benefits
Comp & perks- Up to 10% bonus
- 25 days holiday
- Up to 60% off for you, your partner, and loved ones
- Enhanced maternity, paternity, pension, sick pay & life assurance
- Fantastic training opportunities, including funding for qualifications
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingActive Directory administrationMicrosoft 365Windows Desktop 10Windows Desktop 11business application supportEPOS
Soft Skills
customer serviceproblem-solvingcommunicationpatience