Designer

• Lead design from discovery to deployment as a mid-weight Service Designer for Government and Public Sector projects.
• Conduct user research during the discovery phase of projects.
• Create user journey blueprints to explore and describe the service or operational environment.
• Build and test prototypes (digital and non-digital, e.g., policy ideas or processes).
• Work closely with clients and colleagues in multi-functional teams.
• Guide and train others in the organisation on service design methods and practices.
• Champion user-centred design across projects and the broader Faculty team.
• Operate autonomously and provide thought leadership in user research and product strategy.

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