Academic Relationship Analyst – Junior

Faculdade Unimed

Academic Relationship Analyst at Faculdade Unimed, promoting student engagement and retention in educational programs through proactive support and communication. Collaborating with internal teams to enhance service delivery.

Posted 7/23/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing student cohorts, tracking progress, and implementing retention strategies while ensuring high levels of student satisfaction. Proficient in utilizing educational platforms and data analysis tools to enhance academic outcomes and support continuous improvement initiatives.

Highest-signal resume keywords

Cohort ManagementCustomer RelationsData AnalysisMicrosoft OfficeCRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cohort TrackingAttrition ManagementEvent OrganizationAcademic DocumentationFeedback Evaluation

Soft Skills

CollaborationCommunicationProactive SupportProblem Solving

Tools & Technologies

RM TOTVSCRMEducational PlatformsPower BI

Certifications & Qualifications

Bachelor's DegreePostgraduate Specialization in Customer Experience or Management

Industry Keywords

Student SatisfactionRetention ActionsContinuous ImprovementPublic-Facing Service

About the role

Key responsibilities & impact

Open new cohorts/classes (participate in the first session to welcome students and provide information about the institution and the course)
Monitor and report on the progress of ongoing cohorts/classes
Support special cohorts by proactively contacting students (notifications/alerts and individual follow-up when necessary)
Track and manage cohort attrition, directing retention actions
Follow up with graduates (evaluate academic training, employability, continuation of studies, provide feedback to the pedagogical plan, invite participation in events)
Assist in the graduation process by identifying eligible students, communicating with them, and supporting event organization (in-person or virtual)
Work collaboratively with internal teams to track requests, ensure issues are resolved, and promote student/client satisfaction
Monitor improvement plans, ensuring actions are executed and results are analyzed
Organize academic documentation for cohorts for reporting and accountability purposes
Stay updated on technological advances relevant to the role to support professional development, propose process improvements, and contribute to continuous improvement
Support the immediate supervisor on matters related to the role by presenting and discussing issues and irregularities to inform the definition of procedures and actions to be taken

Requirements

What you’ll need

Bachelor's degree (completed)
Postgraduate specialization in customer experience or management
Experience in customer relations and public-facing service
Intermediate Microsoft Office skills
RM TOTVS
CRM
Educational platforms
Power BI

Benefits

Comp & perks

Health insurance
Dental insurance
Pharmacy benefits card
Life insurance
Flexible benefits card (Food, Meal)
Birthday day off
Hybrid work model
Work-from-home allowance
Commuter allowance or fuel allowance
Tuition scholarships
Private pension plan
Wellhub by Gympass
Discounts at restaurants, gyms, and mental and physical health platforms