Operational Support Analyst, Customer Support

Factorial

Operational Support Analyst providing direct support to clients in the fintech sector. Analyzing data and resolving operational issues while ensuring excellent service.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide direct support to clients by resolving assigned cases
Extract and manipulate information from various databases
Identify operational deviations and take the necessary actions to resolve them
Collaborate with other teams to ensure resolution of assigned cases
Analyze available data to improve operational metrics and monitoring dashboards
Ensure excellent service for our clients

Requirements

What you’ll need

Strong problem-solving skills
Advanced knowledge of ticketing systems (Jira)
Strong interpersonal skills and ability to work in a team
Minimum 1 year of experience in similar roles
Proficient in SQL and Power BI
Experience in B2B customer support (fintech experience is a plus)
Willingness to work occasional rotating shifts and holidays

Benefits

Comp & perks

Full-time
Remote work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPower BI

Soft Skills

problem-solvinginterpersonalteamwork