Strategy & Content Operations Lead
Factorial
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead the definition and evolution of operating models across content, marketing, and customer experience
- Design governance frameworks, define RACI matrices, and drive cross-team alignment
- Optimize Content Operations and the content supply chain
- Standardize workflows, manage demand, and define delivery models
- Manage performance: KPIs, dashboards, and operational metrics
- Lead change management, adoption, and organizational transformation
- Advise stakeholders and communicate at the executive level.
Requirements
- 8–12+ years of management consulting experience
- Experience designing and implementing enterprise operating models
- Strong exposure to Content Operations, Marketing Operations, CX, or Digital Transformation
- Experience working with business, technology, and creative teams
- Solid experience in governance, process design, and operational efficiency
- Analytical thinking and structured problem-solving
- Fluent in English.
Benefits
- Remote work
- Consulting environment
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operating modelsgovernance frameworksRACI matricesContent OperationsMarketing Operationscustomer experiencechange managementperformance managementKPI managementprocess design
Soft skills
analytical thinkingstructured problem-solvingcommunicationstakeholder managementcross-team alignmentorganizational transformationleadership