Customer Success Manager

Factal

Customer Success Manager supporting enterprise clients with Factal’s technology and mission. Focusing on customer satisfaction, retention, and growth in a remote capacity.

Posted 5/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Product expertise
Training
Relationship-building
Problem-solving
Advocacy

Requirements

What you’ll need

Have a minimum of two years account management experience with enterprise clients
Effectively and professionally communicate through all mediums (verbal, listening, written), including curating video walkthroughs for members, and leading in-person meetings
Ability to develop solutions to challenging member problems
Have experience asking tough questions in order to identify customer needs, with the ability to effectively identify decision makers, influencers, end users, and other key roles
Embrace a growth mindset, working to improve customer experience even when they’re satisfied with the status quo
Know how to use CRM tools like HubSpot or Salesforce, and recognize the value in recording detailed notes on customer conversations
Be intellectually curious, aware of current events, and willing to embrace new technologies
Be passionate about Factal’s technology and mission - to protect people from imminent harm and help those in immediate need
Comfortable working independently in a remote setting, and occasional travel

Benefits

Comp & perks

Full Medical, Vision, and Dental Coverage
Basic Life Insurance Policy fully covered by Factal
Generous PTO and Parental Leave
401K
Stock Options
Lots of dog pics

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementCRM toolsHubSpotSalesforce

Soft Skills

relationship-buildingproblem-solvingcommunicationadvocacyintellectual curiositygrowth mindset