Technical Support Representative
Facility Solutions Group
full-time
Posted on:
Location Type: Office
Location: Round Rock • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide tier 1 or tier 2 support based on training and knowledge
- Analyze, troubleshoot and resolve technical issues for various types
- Remotely configure and troubleshoot client’s equipment
- Educate customers
- Escalate unresolved issues to the next tier of support
- Arrange service call access
- Utilize multiple computers and databases to record interactions
Requirements
- World-class customer service skills
- Excellent analyzation skills
- Problem solving capabilities
- Proficient computer skills in remote desktops, G-Suite and OS navigation
- Demonstrated proficiency in typing and grammar
- Ability to organize documents and records as well as detailed note taking.
- High School diploma or General Education Degree
- Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingremote configurationtechnical issue resolutiontyping proficiencygrammar proficiencydocument organizationnote taking
Soft skills
customer serviceanalyzationproblem solvingorganization
Certifications
High School diplomaGeneral Education Degree