IT Support Analyst

Extractta

IT Support Analyst providing remote and on-site support, managing technology infrastructure for users. Ensuring service availability and effective incident response in a hybrid work environment.

Posted 7/3/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSITSMTCP/IP

About the role

Key responsibilities & impact

Act as the single point of contact (SPOC) for handling IT incidents and service requests;
Provide remote and on-site technical support to users, ensuring compliance with established SLAs;
Install, configure, and maintain desktops, laptops, peripherals, and approved software;
Configure email accounts, perform password resets, and support operating systems and corporate tools;
Manage and monitor the technology inventory, consisting of approximately 50 assets including desktops and laptops;
Provide support to approximately 40 users, both in the office and at construction sites;
Perform basic hardware maintenance, installation, and relocation of equipment;
Support local network infrastructure, connectivity, and printing;
Conduct inventory and control of IT assets;
Manage system updates, apply security patches, and monitor antivirus solutions;
Perform preventive actions to ensure equipment availability and proper functioning;
Monitor internet links, server availability, and critical services;
Track basic availability and performance infrastructure metrics;
Serve as technical interface with telecom carriers, outsourcing vendors, and IT partners;
Manage technical tickets and perform escalations when necessary.

Requirements

What you’ll need

Experience in N1/N2 technical support and Service Desk;
Knowledge of Windows operating systems;
Experience installing, configuring, and maintaining desktops, laptops, and peripherals;
Knowledge of Microsoft 365, Outlook, and corporate tools;
Experience with Active Directory (user creation, account unlocks, and password resets);
Knowledge of TCP/IP networking, connectivity, DNS, DHCP, and VPN;
Experience managing IT assets and equipment inventories;
Familiarity with ticketing/ITSM/Service Desk tools;
Basic hardware maintenance skills;
Experience monitoring infrastructure and tracking service availability;
Good communication, organizational skills, and user-focused service.
Preferred:
ITIL Foundation knowledge;
Experience with infrastructure monitoring solutions;
Experience in medium-sized corporate environments;
Knowledge of corporate antivirus solutions and patch management;
Experience managing vendors and IT outsourcing contracts.

Benefits

Comp & perks

Hybrid work model
On-site work in the Itaim Bibi area, with approximately two on-site visits per week

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportDesktop InstallationLaptop ConfigurationHardware MaintenanceInfrastructure MonitoringService Desk ToolsAsset ManagementSecurity Patch ManagementVPN ConfigurationEmail Account Configuration

Soft Skills

Good CommunicationOrganizational SkillsUser-Focused Service

Certifications

ITIL Foundation