IT Support Analyst

Extractta

IT Support Analyst providing remote and on-site support, managing technology infrastructure for users. Ensuring service availability and effective incident response in a hybrid work environment.

Posted 7/3/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support, managing IT assets, and ensuring compliance with service level agreements. Proficient in troubleshooting hardware and software issues while maintaining effective communication with users and vendors.

Highest-signal resume keywords

N1/N2 Technical SupportWindows Operating SystemsActive Directory ManagementTCP/IP NetworkingITIL Foundation Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportDesktop InstallationLaptop ConfigurationHardware MaintenanceInfrastructure MonitoringService Desk ToolsAsset ManagementSecurity Patch ManagementVPN ConfigurationEmail Account Configuration

Soft Skills

Good CommunicationOrganizational SkillsUser-Focused Service

Tools & Technologies

Microsoft 365OutlookAntivirus SolutionsTicketing ToolsInfrastructure Monitoring Solutions

Certifications & Qualifications

ITIL Foundation

Industry Keywords

Service Level AgreementsIT Asset ManagementNetwork ConnectivityDNSDHCP

Tech Stack

Tools & technologies

DNSITSMTCP/IP

About the role

Key responsibilities & impact

Act as the single point of contact (SPOC) for handling IT incidents and service requests;
Provide remote and on-site technical support to users, ensuring compliance with established SLAs;
Install, configure, and maintain desktops, laptops, peripherals, and approved software;
Configure email accounts, perform password resets, and support operating systems and corporate tools;
Manage and monitor the technology inventory, consisting of approximately 50 assets including desktops and laptops;
Provide support to approximately 40 users, both in the office and at construction sites;
Perform basic hardware maintenance, installation, and relocation of equipment;
Support local network infrastructure, connectivity, and printing;
Conduct inventory and control of IT assets;
Manage system updates, apply security patches, and monitor antivirus solutions;
Perform preventive actions to ensure equipment availability and proper functioning;
Monitor internet links, server availability, and critical services;
Track basic availability and performance infrastructure metrics;
Serve as technical interface with telecom carriers, outsourcing vendors, and IT partners;
Manage technical tickets and perform escalations when necessary.

Requirements

What you’ll need

Experience in N1/N2 technical support and Service Desk;
Knowledge of Windows operating systems;
Experience installing, configuring, and maintaining desktops, laptops, and peripherals;
Knowledge of Microsoft 365, Outlook, and corporate tools;
Experience with Active Directory (user creation, account unlocks, and password resets);
Knowledge of TCP/IP networking, connectivity, DNS, DHCP, and VPN;
Experience managing IT assets and equipment inventories;
Familiarity with ticketing/ITSM/Service Desk tools;
Basic hardware maintenance skills;
Experience monitoring infrastructure and tracking service availability;
Good communication, organizational skills, and user-focused service.
Preferred:
ITIL Foundation knowledge;
Experience with infrastructure monitoring solutions;
Experience in medium-sized corporate environments;
Knowledge of corporate antivirus solutions and patch management;
Experience managing vendors and IT outsourcing contracts.

Benefits

Comp & perks

Hybrid work model
On-site work in the Itaim Bibi area, with approximately two on-site visits per week