Operations Manager

Express Group

Operations Manager overseeing daily operations to ensure efficiency and service quality for Fleetworthy Solutions. Collaborating with internal and external stakeholders to achieve business objectives.

Posted 6/1/2026full-timeGeorgetown • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee the Fleetworthy operations.
Collaborate with Fleetworthy Solution to understand their compliance requirements and provide customized solutions.
Build and maintain strong client relationships by addressing their concerns, resolving issues, and ensuring high satisfaction.
Evaluate existing operational processes and systems, identify bottlenecks or inefficiencies, and implement process improvements.
Develop and maintain standard operating procedures (SOPs) to streamline operations.
Implement quality control measures and ensure adherence to quality standards and regulatory requirements.
Develop and enforce quality assurance processes to deliver services that meet or exceed Fleetworthy Solution customers’ expectations.
Develop and implement strategic plans and objectives in alignment with the organization's goals.
Identify areas for improvement and implement solutions to enhance operational efficiency.
Collaborate with various departments, such as Finance, Human Resources, IT, Facilities, and Security, to ensure effective cross-functional coordination.
Facilitate communication channels and foster strong relationships between departments.
Manage and lead a team of employees, including hiring, training, performance evaluation, and professional development.
Foster a positive work environment and promote teamwork and collaboration.
Monitor Fleetworthy Solution’s KPIs and metrics that measure operational performance.
Analyze DPH, Quality Control, Document Count, and Service Level to identify trends, issues, and areas for improvement.
Take corrective actions as necessary to achieve targets and objectives.
Implement new tools, technologies, or methodologies to enhance efficiency and effectiveness.
Send intra-day reports to Fleetworthy for the driver safety group (DQ).
Send Fleetworthy Solutions a weekly summary report for each LOB, sharing an overview of the past week’s performance, opportunities, and corrective actions.
Participate in bi-weekly meetings with Fleetworthy Solution to exchange updates and provide feedback on departmental progress.
Conduct MBR reviews with Fleetworthy.
Conduct performance management and monthly scorecard reviews of supervisors.
Attend weekly management meetings to review your department’s performance for the previous week.
Management of monthly recognition and motivational incentives.
Support with administrative tasks.

Requirements

What you’ll need

3-5 or more years actively functioning in a leadership role.
Experience in implementing operational processes.
Strong analytical skills.
Excellent verbal and written communication.
Proficient in Microsoft Word & Excel.
Flexibility and availability to adapt to changing circumstances.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates Search Remote Jobs Express Group Website LinkedIn All Job Openings 201 - 500 employees 🚗 Transport 🤝 B2B Transport
B2B
Logistics Express Group is a comprehensive service provider within the US Transportation industry, operating a diverse fleet that has grown to include Dry Vans and Smart Reefers. The company combines its trucking services with Business Process Outsourcing, offering logistics and staffing support to both small owner-operators and large trucking companies. With a focus on efficiency and cost-effective solutions, Express Group leverages its extensive experience to streamline operations and enhance service delivery across various transportation needs. Operations Manager 🔥 3 minutes ago 🏢🏡 Georgetown – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Similar Remote Jobs Receive Emails For Remote Jobs 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Upload Resume Report problem 📋 Description
Oversee the Fleetworthy operations.
Collaborate with Fleetworthy Solution to understand their compliance requirements and provide customized solutions.
Build and maintain strong client relationships by addressing their concerns, resolving issues, and ensuring high satisfaction.
Evaluate existing operational processes and systems, identify bottlenecks or inefficiencies, and implement process improvements.
Develop and maintain standard operating procedures (SOPs) to streamline operations.
Implement quality control measures and ensure adherence to quality standards and regulatory requirements.
Develop and enforce quality assurance processes to deliver services that meet or exceed Fleetworthy Solution customers’ expectations.
Develop and implement strategic plans and objectives in alignment with the organization's goals.
Identify areas for improvement and implement solutions to enhance operational efficiency.
Collaborate with various departments, such as Finance, Human Resources, IT, Facilities, and Security, to ensure effective cross-functional coordination.
Facilitate communication channels and foster strong relationships between departments.
Manage and lead a team of employees, including hiring, training, performance evaluation, and professional development.
Foster a positive work environment and promote teamwork and collaboration.
Monitor Fleetworthy Solution’s KPIs and metrics that measure operational performance.
Analyze DPH, Quality Control, Document Count, and Service Level to identify trends, issues, and areas for improvement.
Take corrective actions as necessary to achieve targets and objectives.
Implement new tools, technologies, or methodologies to enhance efficiency and effectiveness.
Send intra-day reports to Fleetworthy for the driver safety group (DQ).
Send Fleetworthy Solutions a weekly summary report for each LOB, sharing an overview of the past week’s performance, opportunities, and corrective actions.
Participate in bi-weekly meetings with Fleetworthy Solution to exchange updates and provide feedback on departmental progress.
Conduct MBR reviews with Fleetworthy.
Conduct performance management and monthly scorecard reviews of supervisors.
Attend weekly management meetings to review your department’s performance for the previous week.
Management of monthly recognition and motivational incentives.
Support with administrative tasks. 🎯 Requirements
3-5 or more years actively functioning in a leadership role.
Experience in implementing operational processes.
Strong analytical skills.
Excellent verbal and written communication.
Proficient in Microsoft Word & Excel.
Flexibility and availability to adapt to changing circumstances. Apply Now Similar Jobs Associate Dean – Academic Operations 🕒 May 12 Georgetown University Center on Education and the Workforce 11 - 50 📚 Education 🤝 Non-profit Website LinkedIn All Job Openings Associate Dean overseeing academic operations and academic systems at Georgetown University's McDonough School of Business, ensuring optimal student experience and management across programs. 🏢🏡 Georgetown – Hybrid 💵 $80.4k - $157.2k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations Customer Communications & Operations Coordinator 🕒 February 11 ASP- America's Swimming Pool Company 201 - 500 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Customer Communications & Operations Coordinator managing inquiries and supporting operations for ASP, a swimming pool cleaning franchise. 🏢🏡 Georgetown – Hybrid 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs

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Hard Skills & Tools

operational processesquality controlquality assurancestrategic planningKPI monitoringperformance evaluationprocess improvementsSOP developmentanalytical skills

Soft Skills

leadershipclient relationship managementcommunicationteamworkproblem-solvingflexibilitycollaborationemployee developmentmotivation