Customer Service Associate – Temporary

Express Group

Customer Service Associate processing inbound and outbound calls as a liaison for clients and service providers. Ensuring quality customer experience throughout the product installation process.

Posted 5/2/2026full-timeGeorgetown • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services
Properly document all internal and external systems and maintain a record of all events about each request
Act as a liaison between customers, clients, and service providers
Timely communication is provided to each internal department to address issues and/or complaints
Escalate issues per established procedures
Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance

Requirements

What you’ll need

5 successful passes or more at CSEC or equivalent
A diploma in a related field is preferred
1-2 years of experience in a similar role
Ability to multitask and be flexible in a fast-paced environment
Excellent communication skills are needed
Successful completion of a customer service qualification and training course

Benefits

Comp & perks

Customer service training course with paid training for the first two weeks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsmultitaskingflexibilitycustomer satisfactionfirst-contact resolution

Certifications

customer service qualificationCSEC